Hotel berhampiran Long Bien Bridge di Hanoi

Tốt view

Excellent ! Chambre avec grand lit double matelas ferme avec salle de bain (douche, pas de baignoire) et balconnet. Mobilier de bois antique et minibar (pas de frigo) dans la chambre, haut plafond. Établissement hyperpropre. Petit déjeuner disponible sur demande ($) . Attention, le monsieur à la réception parle vietnamien seulement. Ayez votre traducteur en main et tout ira bien. Il est très gentil.

Beautiful hotel, excellent room and service. Recommended. Would definitely stay again.

Bersih dan tidak buruk, bandingkan

Phòng rộng, đồ đạc đầy đủ nhưng cách âm hơi kém. Mình ở tầng 2 nên có thể nghe thấy tiếng nc của lễ tân ở tầng 1.

They made a mistake with our booking and had to stay somewhere else but we’re very uncomplicated with the refund

I was here with my family for about a week, we were sceptical at first as this is a new establishment. But the moment we arrived at their lobby the staffs proved that we have made a worthy decision. Especially Anne from management, she was very welcoming and informative which helped start a great beginning to our holiday in Hanoi. Rooms are absolutely clean and well organised. Furthermore internet connection was impressive, fast and smooth, only mentioning this as it has been quite a problem with our stay at many hotels in the past. This place is located right in the center of everything, walking distance to Old Quarter, Ho Guom lake, eating streets, markets, etc. Heaps more positive things about this hotel that you should come and experience for yourself. Definitely will be staying here again the next time I’m in Hanoi. Thank you Grand Cititel team for looking after us!

For those who want simple basic accomodation this was an ideal place to stay. Right inthe heart of the Old city of Hanoi, full of bustling crowds and and yes... MOTORBIKES - Everyewhere! . But though breakfast was basic it was satisfying, and what mattered most the staff were lovlely people. They helped get taxis, and day trips, as well as other things.

Hôm bữa mấy chị em mình có ghé qua khách sạn nghỉ 3 đêm,nhìn khách sạn tuy hơi nhỏ nhưng được cái nhân viên ở đây rất ngoan. Mình được bạn bell tên Văn Toàn giới thiệu nhà hàng,quán ăn và nhưng địa điểm du lịch xung quanh đấy. Bạn ấy rất nhiệt tình và các bạn khách cũng vậy .Cảm ơn khách sạn Affa đã cho chúng mình một kì nghỉ vui vẻ ! SEE YOU !!

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.