Hotel berhampiran One Pillar Pagoda di Hanoi

Spacious room with a huge bed. Staff were super friendly and helpful, and the location was really good next to major attractions. Being outside of Old Quarter was good to avoid the crowds and noise. The rooms were quiet, with thick curtains helping a lot with the noise. Would recommend.

Nice lake view, spacious room, balcony. 5-10 min motorbike trip away from old quarter etc. Would recommend

観光に行く時、場所がとても便利です。ホテルは大きな通りから20mくらい狭い路地を入った場所にありますが、周辺は安全です。逆に大きな通りに面していないため、車やバイクの騒音などが聞こえません。サービスは一般的ですが、値段を考えたら、とても良いサービスと言えます。清潔感もあります。

安靜，乾淨、衞生、服務態度好

バスタブつきで日本のホテル並みに清潔です。朝食も日本人の口に合います。Wi-Fiも早くテレビは日本の番組も見れます。洗濯機と乾燥機が無料で使えるのもいいですね。他にサウナやマッサージチェアなどがあり水も毎日2本補給されます。残念な点はジム設備がフィットネスバイクしかなかったぐらいです。ハノイの朝の時間帯はgrabやgojekが捕まりにくい時間帯がありますが、ホテルに前日に頼むと送迎車をgrab並みかそれ以上に安い料金で手配してくれるのは良いですね。 僕個人の感想ですが、周辺のここより値段高い高級ホテルより快適に過ごせました。

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

Great location and frienly staff, but very old and very dirty. good place for people who dream about Pullman Hotel. But nothing like Pullman as hotel is very dirty and full of bugs instead. BUT I can REALLY say that STAFF ARE VERY FRIENDLY in any ways. food is not that good compare with ones whose brands read accor. This time due to lack of Accor brands hotel in Hanoi, i had to stay in Pullman Hanoi But. nextime if i can catch another Accor brand hotel, i would not pick up this hotel.

I have been staying at Super Hotel Candle for a number of times before Covid 19 and 1 time after Covid 19. Generally everything is fine but there are 2 points that disappointed me and need to improve. The faucet in the toilet and towels need to be changed even before Covid 19 but nothing seems to improve after Covid 19. Second, the breakfast standard has dropped a lot after the Covid 19 and even after my revisited this month again.

Amazing service. The people at the reception were super helpful & very friendly. The place had everything you need. They cleaned my room & provided new towels everyday. The old quarter is walkable- this location is great for people who don’t like the chaos down at the old quarter/lake Hoan Kirk part of the city.

For those who want simple basic accomodation this was an ideal place to stay. Right inthe heart of the Old city of Hanoi, full of bustling crowds and and yes... MOTORBIKES - Everyewhere! . But though breakfast was basic it was satisfying, and what mattered most the staff were lovlely people. They helped get taxis, and day trips, as well as other things.