Hotel berhampiran Presidential Palace di Hanoi

Nice lake view, spacious room, balcony. 5-10 min motorbike trip away from old quarter etc. Would recommend

Spacious room with a huge bed. Staff were super friendly and helpful, and the location was really good next to major attractions. Being outside of Old Quarter was good to avoid the crowds and noise. The rooms were quiet, with thick curtains helping a lot with the noise. Would recommend.

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

観光に行く時、場所がとても便利です。ホテルは大きな通りから20mくらい狭い路地を入った場所にありますが、周辺は安全です。逆に大きな通りに面していないため、車やバイクの騒音などが聞こえません。サービスは一般的ですが、値段を考えたら、とても良いサービスと言えます。清潔感もあります。

Our organization, Nuoy, has been staying at Hong Ngoc Cochinchine for the past 10 years with no intention of moving our group to another establishment. First, the location is absolutely perfect with the heart of old quarter only 15 minutes away by foot while also being removed from the busier tourist areas in Ha Noi. If you aren't eating breakfast outside the hotel you are missing out! Their breakfast is great but the options available are too good to pass up. Banh Cuon, Bun Oc, Pho Ga, and Cha Ca La Vong. The amenities are comfortable and appropriate for the price point that you are paying. This is not the Metropole nor does it market itself as such. The rooms are clean, the staff are courteous, and the rooms provide a private space away from the energy outside. For anyone considering this hotel, please know that the staff are committed to providing an excellent experience and many of them have been with this hotel for numerous years. It is telling that the cleaning staff are the same each year and the concierge staff rarely changes. If you have issues they will help you in a heartbeat. Our group thinks of this hotel as home during our stay and the staff are family. I hope that you are able to have an equally enjoyable experience at their hotel and a wonderful visit to Vietnam.

Amazing service. The people at the reception were super helpful & very friendly. The place had everything you need. They cleaned my room & provided new towels everyday. The old quarter is walkable- this location is great for people who don’t like the chaos down at the old quarter/lake Hoan Kirk part of the city.

Phòng view ổn nhưng nói thực thì phần cskh chán không tả được. Mình đã đặt phòng trên Trip đến nơi thì lễ tân báo phòng mình cho người khác ở mất rồi, bảo mình up lên phòng khác view hồ, trong khi phòng mình đặt trên app cũng ghi rõ view hồ rồi. Nhưng vì lúc đó gấp nên cũng đành trả thêm tiền để ở thôi. Phòng tắm thì không kiểm tra kĩ để thiếu mất dầu gội

Nice and clean hotel with a lot of facilities like gym, swimming pool, shared Jacuzzi, Sauna and steam room for male and female. Me and my friend really enjoying our stay. The hotel’s location is surprisingly good, as it is close to one of the tourist attractions, surrounded by shops and fast food chains. It is also a walking distance to the famous old quarter streets. Highly recommended!

Das Hotel liegt in der Nähe der Altstadt, die man gut zu Fuß erreichen kann. Die Zimmer sind sehr sauber, das Frühstück ist lecker. Die Hotelangestellten sind freundlich und hilfsbereit. Besonders angenehm ist die relative Ruhe (soweit das in Hanoi geht) um das Hotel.

Visiting Hanoi, hotel was nice, rooms nice staff great, good facilities. The hotel has a focus on golf (great range into the lake) but it's a shame about the golf clus for hire if guests don't have their own clubs - I know it's a really minor issue but would encourage the hotel management to at least provide more up-to-date equipment, afterall guests are paying to use the equipment. Otherwise nice Hanoi hotel, would return.