Hotel berhampiran Viet Nam Military History Museum di Hanoi

Spacious room with a huge bed. Staff were super friendly and helpful, and the location was really good next to major attractions. Being outside of Old Quarter was good to avoid the crowds and noise. The rooms were quiet, with thick curtains helping a lot with the noise. Would recommend.

Phòng rộng, đồ đạc đầy đủ nhưng cách âm hơi kém. Mình ở tầng 2 nên có thể nghe thấy tiếng nc của lễ tân ở tầng 1.

Hanoi is one of my favorite cities in the world. The hotel I was accustomed to stay in closed due to pandemic and ensuing travel ban. As I prepared for my next visit to Hanoi, I asked some friends for a recommendation and I was told about a new hotel opening the Aira Boutique Hanoi Hotel & Spa. There were two of us traveling and we booked two king rooms for nine nights and paid one half of the total bill in advance. One of the staff, Hoa, went out her way to help me plan the trip from USA to Hanoi by giving me her WhatsApp number. When we were notified that our planned flight to Hanoi was cancelled, still be cause of COVID travel issues. I notified the hotel and my refund was promptly processed. I appreciate the excellent service!

perfect location- train street and ild quarters on one side and all government establishments on the other. very safe location. facilities- you will find all amenities in such a small space. great space utilisation. services- helped us with to and fro airport cab and Sapa to Hanoi cabs. they provided the best rates. Also allowed us to keep all our 6 bags for 4 hours before we departed for our flights. cleanliness- perfect value for money- 100% loved the caretaker lady who does not understand a single English word but was still very helpful all the time.

For those who want simple basic accomodation this was an ideal place to stay. Right inthe heart of the Old city of Hanoi, full of bustling crowds and and yes... MOTORBIKES - Everyewhere! . But though breakfast was basic it was satisfying, and what mattered most the staff were lovlely people. They helped get taxis, and day trips, as well as other things.

安靜，乾淨、衞生、服務態度好

Hôm bữa mấy chị em mình có ghé qua khách sạn nghỉ 3 đêm,nhìn khách sạn tuy hơi nhỏ nhưng được cái nhân viên ở đây rất ngoan. Mình được bạn bell tên Văn Toàn giới thiệu nhà hàng,quán ăn và nhưng địa điểm du lịch xung quanh đấy. Bạn ấy rất nhiệt tình và các bạn khách cũng vậy .Cảm ơn khách sạn Affa đã cho chúng mình một kì nghỉ vui vẻ ! SEE YOU !!

Đây là lần đầu tiên mình đặt khách sạn ở Hà Nội, thực sự chất lượng dịch vụ của Khách sạn vượt xa ngoài mong đợi của mình. Tiện nghi, sạch sẽ, đi lại thuận tiện, nhân viên nhiệt tình thân thiện, giá cả lại rất rẻ. Đánh giá 5☆ cho chất lượng của Khách sạn này.

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.