Edit: Julie, the manager, was able to figure things out the next morning. She apologized and offered us a free room next time. So we’ll be back! It’s a hidden gem.
Original: What a disaster! The front desk person couldn’t find my ******* reservation even though I had text and email confirmations and the reservation number. I had no choice but to pay again (a much higher price) and hope that the manager will make it right. We’ve stayed here several times over the past few years and I’m really disappointed. Once you get checked in (it took us over an hour), the rooms are clean and quiet.
Terjemah