Hotel berhampiran Harvard conservation land, Harvard

Outdated and overpriced. No amenities to speak of, no microwave in your room, no housekeeping unless you request it, no access to the pool unless you go to the front desk to ask for permission and they have to let you in, no continental breakfast, BUT they do give you a cookie upon check-in. By far one of the worst hotel experiences I've encountered. Hotel was booked with multiple youth organizations that were totally out of control, running, screaming, kicking walls, f-bombs, scratching their names into the metal doors of the elevator, etc. when I called the front desk to complain they told me it was happening all over the hotel and there wasn't much they could do. Guests no associated with these organizations had no use of the pool since there were no less than 25 kids in the pool on both nights we were there. When I complained to the general manager the next day, the front desk responded that they would discount my room by half and that if I wanted to leave it would be okay. Since there are no other hotels in the immediate area and I was there for family medical reasons I had no choice but to stay. Disappointed that the general manager didn't have the courtesy of responding to us and that they allowed this to continue for two nights.

We had a conference at this hotel and booked here as the pic on the website showing it’s a nice hotel, but I should also read the reviews. The hotel is terrible, dated, smells and not friendly staff. The bed room only has one exposed power plug you can use to charge your stuff. I had laptop, iPad, iPhone and I watch and I was charging couple in the bathroom. The rest of power were behind the bed or the tv stand very hard to read to. The TV in my room did not work, I called the front desk and they told to use the switch in the room entrance but still did not work. They told me to come down and get new remote. What a customer service. The bathroom towels are small and not good for drying someone after shower. The breakfast buffet is lame for what you pay. $19 plus plus. No coffee in the room, no ice bucket, no laundry bag. I saw basic stuff missing at this hotel, I had to say it was beyond poor. For sure I will never stay here or even recommend it. When I told the front desk lady about the power outlet and the TV she talk to the manger in a very not friendly way aka rude. I thought it was only me, all my colleagues were not happy about their stay here. Next time I will let the event organizers not select venue like this or I will not invest in an event hosted by this type of venue.

#好評#對房間佈局，房內採光滿意；#負評#對交通方便程度失望；房间还行，除了交通不是太方便，酒店其他挺好

This was an awesome stay. No complains at all and the breakfast was solid

On March 19, my sons and I pulled off a wonderful, surprise 75th birthday dinner party for 26 at The Groton Inn, with friends and relatives flying in from as far away as Seattle and Charleston, SC. It was 5 star in every aspect. Everyone raved about the quality of food. I tasted all three hors d'oeuvres and loved them all. Even our 3 and 6 year old grandchildren ate them! Several told me how much they loved the short ribs. Utterly delightful and like nothing I had tasted before! Those choosing the chicken entree found it delicious, as did those with the vegetarian linguini choice. The steak was very tasty and exceedingly tender for a NY *****. The corn bisque was devine. The arugula salad light and a perfect transition to the main course. Portions were huge. I was afraid, in advance, of noise and distraction by servers between courses, but not once did I hear the sound of a dish clanging against another! It was a 5 star service. Our grandchildren were taken care of perfectly, as if they were tiny adults. They felt like it and consequently behaved as well. The cake presentation was fabulous, with lights dimmed and expertly timed! And the ”service captain” divided the remaining cake in thirds and boxed it so that it was more manageable to take home. So delicious! Dolce Amor, the local Sicilian baker, is incredible!!!!! And I have traveled to 40+ countries and lived in France and NYC where food is fantastic. The Groton Hill punched every possible ”ticket.” But the captain went over the top with her service, offering to take my coat moments after I walked in to the SURPRISE greeting. Such a perfect gesture and an unscripted one! She also looked after those of us lingering with hotel guests, even getting us cups of water. She was simply great. I know the staff was weary, but she never stopped. The room was so beautifully set - flowers and placecards - oh I was so pleased. But guests commented to me as well on such details. They also loved their sleeping rooms, specious, comfortable and quiet. And the Front Desk was an accomplice in the crime of the SURPRISE. They held ”props” for my son from CA and he even dressed in costume in their midst. They ensured all guests had their welcome bags, carefully segregating the two for the grandchildren. Everyone was thrilled and seemingly very happy having attended. The morning after, my husband and I were there at 7 for early risers, headed to the airport or home by car, for a lovely and bountiful buffet breakfast. Compliments streamed. I never heard a single complaint, if there was one. I am so grateful to The Groton Inn for orchestrating such a fun and memorable event, beginning with Eleanor and the Sales Staff for their advice each step along the way. Nancy

We live in the area and checked in for one night while we were having some work done on our house. They let us check in at 9:00 AM and use the room all day with no extra charge. The room was very clean. At 3:00 PM, after we had been in the room for several hours, someone checked in next door and was having a very loud dance party. I called the Front Desk and Allie offered to (1) tell the folks next door to turn it down and (2) allowed us to move to a quieter room with no adjoining room (the dance party was in an adjoining room). There was no extra charge for the room stay or the move (altho we left a nice tip for housekeeping!) Three cheers for Allie at the Front Desk who was understanding and very accommodating and did ask the dance party to quiet down (they did!) We learned there was a high school girls soccer tournament in the area and there were teens booked in many area hotels. When we went downstairs to get the new room key, Allie was instructing one of the adult chaperones on the hotel rules, including quiet time at 10pm. We never heard any noise again and had a restful evening/night. The room was very clean and the beds were super comfy (on the firmer side, which we like). Would not hesitate to recommend!