Diamond Plaza Hatyai Hotel

My 4 days 3 nights stay at this hotel gave a rather unsatisfying experience, around 2.5/5 stars. On the second day, the housekeeper forgot to provide bath towels, and I had to walk to the reception counter at the ground level to request them. After waiting for 3 hours, there was still no sign of the towels being delivered. I went to the reception again and was told that housekeeping had already sent the towels — but to the wrong room. The phone in my room wasn’t working; there was a phone unit but no connection, which meant I had to go down to the reception for any requests. After my second complaint and waiting almost 10 minutes in the room, the towels were finally delivered. In terms of cleanliness and room condition — it was very run-down. The toilet door had holes. The comforter was very worn out and thin, offering no warmth at night under the air-conditioning. The location is good as it’s near the night market and eateries.

Near to the amenities, on the right kimyong market, on the left side lee garden plaza, just walking distance..

Hotel overall is acceptable except super low water pressure is really cannot accept. We booked 4 rooms, all rooms with super duper low water pressure for shower. Mattress kind of soft and aging.

We came wrong timing, we stay during Hatyai Flooding 21-23 November. The hotel flooding, no electricity not enough good and water

Not good, my room smell so bad , and the floor of my room slippery from the rain, ask the receptionist and she said there's nothing she can do about it. So disappointed

Overall a trouble free stay. Rooms are clean but aged. No frills hotel. Coffee house not operational but not an issue as plenty of eateries near by. Staff are good and rooms reasonably priced.