Hotel berhampiran Westwood Square, Hattiesburg

We booked 2 rooms for 2 nights at the Residence Inn Hattiesburg to attend a wedding. This is a 5 star review specifically because of the hospitality and kindness re received from all of the employees we encountered. Each person greeted us with a smile and a “can do” attitude! Tamike Dantzler - assistant manager, placed us exactly where we wanted to be — in rooms across from each other on top (3rd) floor. The rooms were very clean. Everything was in good working order. It was very quiet. We all slept well. Breakfast was fantastic! I was able to pick up excellent, fresh coffee around 5 am each morning. The food was probably the best I’ve ever had at a Residence Inn breakfast, including a variety of hot foods. The grits were very hot and tasty. Very fresh bananas & oranges were plentiful. Lisa Lofton had it all ready early each day and greeted us warmly each morning. Shannon on night shift was already prepping for breakfast giving the food service staff a head start when I came down for coffee each morning. Alnora Haynes and Antwan Martin were constantly in motion restocking items, clearing tables, and kindly assisting guests. These employees clearly enjoy their jobs! It’s really awesome to see such a great team working together and treating people with such kindness. Jennifer Peters was very helpful each day, answering questions about the local area. This is one of the few hotels we’ve stayed at recently that seems to have adequate housekeeping staff. When we returned to the hotel midday, we encountered multiple housekeeping staff briskly at work restocking and cleaning rooms. Our rooms had already been tidied by Jennifer D, who did an excellent job. This Residence Inn is an older property. It could use a refurbishment, but everything works well, even the equipment in the fitness room. If you prioritize cleanliness and excellent customer service over modern furnishings, the Residence Inn Hattiesburg is an excellent choice!

After 2 attempts, we finally located this hotel. We were advised when booking that while the address is 119 Grand Avenue, for GPS we should use either 100 Lundy Lane or 204 North 40th Avenue. The Lundy Lane address was a bust, so I tried the 40th Avenue address and it worked well, and we would have seen the building immediately had we used this address first. My wife and I were tired on arrival here after a long day on the road, and we were welcomed by a very friendly staffer who checked us in quickly. We got settled in our comfortable room. In the elevator, we noticed an ad for a good-looking burger available at the bar in the lobby for dinner, so we thought we'd eat in, rather than go out again. We went down to the lobby to the bar and, even though the signs said dinner began at 5:00, there was no one there a bit after the hour. So, we left and patronized a local restaurant instead. Upon returning to the hotel, we notice the bar was open now, and we saw a staffer behind the bar; I had seen her in the hotel office area when we checked in, so she was just not attentive to the posted opening time. The lobby was filled by members of a sports team when we returned, and we assumed it would be a noisy night. We did hear some loud talking/giggling by a couple of young women across the hall from our room early in the evening, but we heard no noise at all overnight. The room was clean and comfortable. I had missed the fact that this hotel did not offer a complementary breakfast (I have to really check this detail on the Marriott Bonvoy website, as complementary breakfast varies by brand and sometimes within the brand); there were breakfast items available for purchase at the lobby bar. We checked out instead and picked up a couple of quick fast food breakfast items before we hit the road. We had a good experience here and recommend it.

I was charged for a night after I cancelled PER THE POLICY within the grace period. I attached photos of the cancellation policy and the a screen shot of my cancellation email. I called once the payment posted to get the charge reversed and have been given the run around ever since. After 2 or 3 calls I finally got a return call from the GM on 12/18 who said she was unaware… this was an easy fix… she didn’t know why it wasn’t handled, etc. After she found out I was a manager at one time for both Hilton and Marriott, she even jokingly asked me to come work for her because she needed help. After reading these reviews, I see why. She assured me the refund would be issued but it would a take a few days. So I waited until after Christmas. The refund never came, so I called the hotel again and Bella (front desk agent I assume) made up a lie about the reservation being “locked out” because too much time had passed. I told her this is not a thing. I have been told everything from you cancelled too late (which I did not as you can see from the photos) to the refund is on the way (I was told this by Bella on one occasion. Then I asked for an updated folio which I never got and once by the GM), to now a made up story about “too much time has passed.” I called corporate and she agreed that “too much time has passed so it is locked” is not a thing. Corporate escalated it to her boss because the property REFUSES to issue the refund. What a circus of a hotel. Buyer beware. I am still awaiting my refund and hopefully corporate Marriott does their part and keeps their promise to get this fixed.