Hotel berhampiran Central Park, Havana

otel konum olarak mükemmel.odayı alıyorsunuz ve odaların boşalmasını bekliyorsunuz. bu büyük bir problem. resepsiyondaki arkadaşlar biraz daha iyi olabilir

Good experience at the pool bar. Carlos and Henry are excellent at their service. 10/10 service. We are here for 7 days and come regularly and we always have a great experience. We recommend them both. Always a great experience with carlos and Henry. Alejandro y shantelle marrero

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

الطاقم متعاون جداً، ويوجد عندهم خدمة الكونسيرج لحجز الرحلات والجولات داخل هافانا وخارجها، لكن الممرات والغرف تحتاج رعاية ونظافة أفضل، التعامل فقط بطاقة لا يتعاملون بالكاش الطاقم مثل ما ذكرت انه ممتاز ومتعاون و ودود جميعهم بلا استثناء، والابتسامة لا تفارق محياهم موقع الفندق في هافانا القديمة يحتاج إلى المشي تقريباً اقل من 10 دقايق للوصول لمبنى الكابيتول

The hotel is in a good location, easy walking distance to all the sights and it’s very close to the iconic Hotel National de Cuba, which is a must see! The staff are amazing, especially the front of house/reception, the pool staff on the roof deck, and the ground floor bar staff who were all friendly and helpful. The breakfast was a good variety of local and continental options, buffet style with a range of drinks/juices. I used the gym and the pool, was a good experience. Taxi from the airport to hotel and return to the airport cost me £10 sterling each way, but of course the taxi guys do try to charge double that, so negotiate amicably and pay a fair price! I had a slightly scary experience on my final night at the hotel, when a strange man entered my room at 11.30pm! I had to chase him him and report him to reception downstairs. I was told he was the maintenance guy who accidentally went into my room. I was not given an apology by the manager nor offered any resolution, as I wasn’t able to sleep that night due to anxiety etc. Imagine if I had been a less able man, or even a female, I dread to think what could have and would have happened! The matter was reported to Trip.com who apologised but it should have been the hotel manager who spoke with me, and I felt disrespected that they still to date have not bothered to contact me! Overall, the hotel is nice, but it was just my end incident on the final night that messed up my experience.

My first visit to Havana and won't be my last... these guys gave me a stay to remember, it was my Birthday whilst there, I got a cake, and a lovely greeting, also they they got me a Classic car to Buena Vista Social club... before I headed to Varadero... 🥰🥰🥰 special thanks to Raymundo, Elizabeth, Ruben,Cristina Edgar, and Iran... and all staff were lovely. Amazing stay. THANK YOU

Так получилось, что за короткое время я останавливался в отеле дважды, поэтому пишу два отзыва в один день. В общем, отель по-настоящему прекрасен - всё добротно, красиво, удобно и стильно (отель открыт с 1929 года и, в целом, сохранил свой стиль за небольшими исключениями). Изначально над ним работали основательно, и результат не подвёл - по настоящему хорошие вещи не теряют с возрастом свой класс, а наоборот, приобретают дополнительное достоинство, ну как коньяк или выдержанный ром). Добавляет ощущений (вернее, возводит их в степень) отношение персонала - душевное и неравнодушное. Встречал здесь гостей, которые всегда останавливаются в этом отеле, когда приезжают в Гавану. Видимо и я буду теперь таким человеком))

房間挺大，衞生間裏面是金華五金和佛山瓷磚的即視感，總體中規中矩，酒店下面有幾家餐廳還行

Great new hotel. Rooms are clean, housekeeping every day, convenience in the form of a 24 hour lobby bar. Pleasant staff. Very varied selection for breakfast. Location is good, but it's a bit far to old Havana.

The hotel offered and delivered everything that we could wish for. The staff were lovely, efficient & helpful. The location was unbelievable, the facilities were excellent. The pool area was amazing with lots of relaxing areas and wonderful seating areas. The food was great and overall it was a fabulous holiday!