Hotel 5 Bintang Terbaik di Havana

I stayed in this hotel for 3 nights and I enjoy it very much. The room were cleaned and the cleanig lady even left us a note saying welcome to us, the food was good and also all the people from the hotel were very nice to everybody. I recomend this hotel and if I will come back to Havana I will definitelly stay here.

Everything was good and friendly staff, there wasn’t internet on first day and they give us alternative cards for 5 hours and it is really appreciated but for 5 stars I will expect no issues like this. But you are on Cuba you need to understand that and have a patience. All in all recommended.

위치는 최고입니다. 직원분들도 친절합니다. 수영장도 예쁘고 바의 음료도 맛있습니다. 청소 상태도 깨끗합니다. 하지만 방에서 바퀴벌레 한마리가 나왔어요. 그리고 조식이 부실해요.

Thank you Voya staff for going over and beyond to take care of Boss Moves T.L.F travel group. I need to elaborate on how the staff effectively communicated with me and answered all my questions several months in advance before my group arrived from the USA. When we arrived to the hotel we were provided welcome drinks and a cold towel to wash our face and hands. They also had a very beautiful complimentary breakfast, and an amazing sundown service. I looked forward to receiving the goodnight notes and pieces chocolate before bed. As we prepared to leave the staff gifted us with a fifth of Havana Cuban rum and a very beautiful magnet. Hands down this will be my go to place for Boss Moves T.L.F clients. In addition THANK YOU Voya staff for being so kind and sweet to my daughter. Signed, Tina F.

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

Проживали в данном отеле с 11.04. по 14.04. 24г. трое взрослых, бронировали номер 2 спальных места + софа, что получили двухспальная кровать и кресло кровать без постельного белья!!! При обращении на ресепшен нам ответили ничем помочь не могут, такое бронирование! Берите с собой простынь и одеяло для проживания в этом отеле. Есть кофемашина, но нет кофе, из душа течет вода, лужа по всей комнате. Завтрак хороший, спортзал тоже, до центра Гаваны- такси, рядом магазин со спиртным за валюту, тож. плюс.

這個酒店是新建成的5星級酒店，性價比很高