Extremely disappointing to think that anyone would deem it fine to run a resort which is so run down without renovating / revamping the place. It’s like the rooms are in the middle of a junkyard with loads of junk like unused furniture, kitchen furniture etc lying around in the garden. The garden is badly maintained too & all the poor plants are either half dead / dying. There are so called ponds which are dirty & more like sewage ponds within the property.There is no access to the beach through the resort..you have to go outside & access it via the road. Just 5 mins though. The front desk seems to be clueless about anything & everything. It was bearable as we’re experienced travellers, so after the first day, we knew how to get around & what to do & whom to ask. Excuses for not knowing about transportation, food, restaurants etc. when you’re in the hospitality business is not ok. We asked the front desk for an auto to go for dinner at ‘Something different’….we ended up paying Rs.450/- which is more than regular autos & were later told by ‘Someting different’ that they have pick up & drop facility for patrons. Even this basic information the front desk doesn’t have. On the day we were checking out, we’d asked for a cab to be arranged to the jetty. The cab guy took off leaving us stranded because he had to wait for 15 mins. The hotel staff, nor the front desk had a clue what to do, nor did they seem interested in doing anything until I started losing my patience. Even then they were making a half hearted attempt to do nothing. Finally in a panic, I called the auto driver who had helped us in our travels through the whole week ( a very good person who we found ) & he arranged for two autos to take us within 5 mins. Same thing that a ‘chain of hotels’ couldn’t manage to to. The rooms were clean though basic, but did find one or two cockroaches. The room cleaning was done regularly & properly. The only saving grace is the breakfast which was very good & the manager - Geoffrey who seemed to have quite a number of good suggestions about what to do on the island, which was useful & helpful. I think you’ll need to firstly understand who are the type of customers you’ll want to cater to. Sorry for the realistic review, but you’ll really need to wake up & pull up your socks.
Cemerlang
51 Ulasan