Hotel berhampiran Northglen Antiques, Hays

The absolute worst experience at a Hilton. We booked a 2 queen bed room on line through Hilton website (not a 3rd party). Got to the hotel, picked up our key and went to the room to find one king bed. We had 3 adults traveling. Went back to the desk to show our reservation and we’re told there are no other rooms available. Ok, can we have a cot then. None were available and there was nothing the desk clerk could do to help. One adult would have to sleep on the floor. I called the Hilton main customer service to see what could be done as there was another Hilton across the street. It was also booked. I said I wanted to cancel the room and we would travel further down the road. The desk clerk said she couldn’t cancel it as it was already charged. I guess they don’t know how to issue a refund. Had she told us upon checking in we were not getting our 2 queen beds (which she clearly saw on our reservation) and no cots were available, we never would have checked in. I was told I could wait until 11 AM the next morning to speak to the manager. Apparently the hotel manager is the ONLY one who can provide a “resolution”. If they do not provide resolution within 3 days, Hilton will do a “write up”against the hotel. That’s the best they can do? Basically the hotel can choose to take responsibility or not and just get a write up? Zero responsibility from the hotel or Hilton? We sucked it up, one person had the luxury floor to sleep on. Go to the wonderful continental breakfast and all the coffee canisters were empty as well as the OJ and it was 8 AM! No one was around checking any breakfast items. We usually stay at Hilton’s on trips, are honors members and we’ve never experienced this lack of customer service or inconvenience. Hilton needs to step up and do better at resolving issues, not leaving it up to individual hotels and at the very least, a new manager is needed at this location!

酒店停車：有免費車位 酒店房型：有點小 裝修一般 新倒是新的 酒店前台：印度小哥不太像酒店服務生 倒是像沒事來兼職的

比較新的酒店，房間乾淨整潔，免費停車位很多，停車場夜間明亮，酒店旁邊就是沃爾瑪超市，可惜我們平安夜到達時已經關門了。第二天是聖誕節，酒店專門提供了免費的早餐，非常貼心！

I brought a college baseball team up for the night. It was a great experience. The staff was all very accommodating and friendly. The breakfast was one if the best I've ever had at a hotel. Amazing.