Hotel berhampiran Droommoestuin, Heerenveen

We had a fantastic dinner in the hotel, which was only out done by the exceptional service we received. I wamted to call out Abner who served our table and was quite exceptional. Thank you Abner, we will return and hope you are waiting on us once more. Awesome and very professional.. you are a credit to the hotel.

The hotel pictures in de adds are beautiful, in real live it is less of a beautiful building in its surrounding (especially in fall on a rainy day) but that is not really what matters. The check in at the reception was surprisingly short and we were good to go to our room that looked perfectly clean. The room was far from warm and the heater could not fix this. The fish heads on the wallpaper were far from appealing to us. The functional light on the ceiling and next to the bed have no dimming function - hence the word functional! So sitting in the bright and cold lighted room and have a drink an a chat is not attractive. But beside the lights, the two chairs (iron and plastic wire) are far from comfortable (hard/no pillows). So the interior itself with the colors and furniture laks warmth. The floor is made from laminated PVC I guess which makes it even colder (but clean). So what you do, you go out and will definitely find your comfort in the restaurant/bistro. The restaurant is a lovely place to be and have a nice dinner. We were served very well by friendly staff. I must admit that the hotel staff - they are the same - were very friendly as well. It is exactly like what others write about. Good wine and good food, lots of people form around having a drink (bistro function) or share a meal (restaurant function) in this nice warm ambiance. When it was time for bed we went back to our fish-room. The beds are two separate beds with plastic wheels which easily drift the beds apart. So each should stay on his side or you both stay on one if you want to be close for a while. The bed itself was good, nice cover/sheets. Pillow was to thin but I think there was a spare one. The shower was great! Spacious and bright. The sink smelled. This is because unfortunately the extra (over load) chamber in the sinks tends to fill with soap bubbles when washing your hands. And this is a perfect spot for fungus to grow. Hard to clean as well, so we do understand this is forgotten. Just have a sip from the running tap and you will know ;-) It all/ the room looks like it is new, just redecorated. To our opinion it could have some finishing touches to make it more perfect. Make it more warm would be our advise. Breakfast in the morning was great! No complains at all. This is organized in a warm looking room. Great coffee! We would definitely recommend this clean hotel if you need to visit this area/city. The people who work here do an honest job with a personal touch. We like that! I think they like it there as well.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

What a great experience. Clean, modern, outstanding breakfast buffet of hot and cold items, and the most responsive front desk I’ve ever had. Great bicycle storage right inside. Barely a mile from the train station. And when I left a shirt and pants in the closet, they found them and saved them for me.