Hotel berhampiran Goede Herder Kerk - NGK, Heerenveen

4,5 so let’s start here, nobody’s perfect +0,5 EV charge : supercharger is good (when working, available and without suv charging badly parked during long time), but having in addition plenty of low power T2 chargers to charge over night at a fair price is better -1 outdated rooms : this hotel needs an urgent modernization apart the flashy lobby. Unpleasant carpets, absent decoration (ugly walls and ceiling), old worn chairs and table, many broken things (like the hot water in shower) unacceptable for such a room rate. -1 : no AC nor proper ventilation, prehistoric TV set, oldest elevator I’ve seen in comparable hotels. -1 not family friendly : absolutely nothing for kids inside or around the hotel. In the rooms you have sink with dual tap, so kids can be in danger with hot water when not used to. Also note that there is no lock to avoid children going out. Outside is a water lake/marina without protections nor barriers. -0,5 smoke : thanks to an other century architecture with concourses rear the rooms you can enjoy the smoke from your neighbor on its terrasse. Time to be 21th century and smoke free. 1 ,5 is a fair evaluation regarding rooms situations and the lake of ventilation , I can’t imagine here with hot temperatures, etc.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.