Pengguna Tetamu
7 April 2024
Knockderry House exceeded our expectations from check in to check out. However, there was one isssue after we left that cost us 150 pounds. I’ll address that later. This place is so charming and cozy. The setting, right off the Loch was spectacular. The staff gave us incredible service and I believe it was Ben that spent so much time tending to our every need and want. He gave us so much information and history on the house. He lit the fire if we were getting chilly, while having our drinks in the sitting area. We had Easter dinner at Knockderry, it was delicious, well presented, and the price was very decent for the food that we received. The rooms were warm and cozy and the beds were comfortable enough. We received a charge of 150 pounds on our credit card two days after checking out, so I emailed to see what it was for. They explained to me that there was a hole in the wall after we checked out. They sent pictures, and I agree that the hole was not there when we checked in, but it was also not there when we checked out. It was over in an area that we didn’t use, we had no luggage over there. There was a small desk and chair off to the side, and the hole is aligned with the back of the chair. So it seems as if the chair is what put the hole in the wall. We never used the chair, and that size of hole we would have definitely noticed if we were to hit it as it would have been quite loud. I understand that they have to charge us for the damage but I am sure that staff accidentally caused this damage. With this being said, I still give Knockderry a 9/10 because we absolutely loved the place.
Terjemah