Hellaby Hall Hotel, BW Signature Collection

Comfortable stay. Room clean and tidy. Desk staff were lovely. Breakfast at 9 am was a let down, sausages were awful, bacon hard, cheese hard and the eggs had been out way too long sadly. Fretwell spa was lovely

free parking friendly welcome at reception nice clean room clean and tidy breakfast was good swimming pool water was cold and same for the spa water was cold not hot Maintantance is required.

Nice and clean, comfy bed and solid floor and walls meaning no noise contamination from neighbouring rooms

Room lovely and clean, bed comfortable and food provided (at Ball) delicious. Staff all pleasant and approachable.

What a confusing hotel to navigate around. You start off in the car park and no obvious “Hotel Reception this way” signs. When you get into the hotel, the direction signs there are even more confusing. Arrows everywhere, indicating rooms on different levels when you have no idea what level you are actually on to start with. I think reception is on Level 2! The rooms themselves were a bit dated but generally ok, clean and had a comfortable bed. It does annoy me when there aren’t any plug sockets or USB chargers next to the bed to charge devices. Eating wise, there is the option of a Restaurant or a Bar with a Bar menu. Unfortunately, the bar only had low comfortable chairs and low tables. If you order Bar Food you end up perched on the edge of your seat leaning over the low table to eat. When the food came out, the staff seemed to wonder around with it, hunting for the person who ordered it, despite them asking where we were sitting when we ordered. After our dinner had passed a few times, I had to flag them down and they just placed the food on the table and left. No “Can I get you any sauces”, also no cutlery. After a few minutes when it was obvious that they weren’t actually going to bring us any, we had to go up to the bar and ask for some. When that came, they gave us cutlery and explained they only had one napkin and he would bring us another. That didn’t happen. If that wasn’t bad enough, when our dessert arrived, we again had to go and ask for a spoon.

Stayed here 13/14th October and was very impressed. The room (18) was lovely and clean, the bed comfortable, and the shower really was excellent. The facilities were also superb, the swimming pool was a nice temperature, the sauna was 80+ degrees. Sadly the steam room was out of action due to waiting for a part.

It was very good. Did not have meals as they were expensive. Comfortable bed and very clean. Would have better with shower only room.

I thought everything was going great, great check in, fantastic pool. Nice Staff. Decided to eat in, and bonus, I was allowed to eat from either the bar menu or Restaurant menu. I’ve stayed many times I fancied just steak and chips. This is when the NEW POLICY was announced. If I wanted to pick from Restaurant menu I am forced to chose 2 items. Starter main, Main Dessert. I wasn’t that hungry and the starters choice was poor anyways. I’m Diabetic so rarely eat dessert. There was no movement on this new policy. I didn’t drink the Pint of Tetley’s I’d waited 10 minutes for and took my business elsewhere. I don’t understand how this new policy benefits a mostly empty Restaurant. Surly it would have been better to serve me the Merlot, Steak and Chips and Peppercorn sauce. Surely the £40 was better in your till than with another Business on principle.

We got upgraded to the Hellaby room which was lovely. All staff were nice and attentive. Good location for what we wanted to do and certainly would stay there again