I met the Manager, Tony, at reception who helped me sign my vehicle in as i'd forgotten my glasses, what a super ambassador for the company he is, he alone would bring me back to Hemel again.
All the staff were so professional with no request being to much. Abby was the dining room manager the first night i ate and again so professional and efficient.
The same was with Debbie who greeted me at breakfast with a warm smile and advice.
All three people mentioned were a delight to engage with but as i've said all the staff were exemplary especially with their patience and professionalism when presented with, in my opinion, difficult and unfair demands as some clients can be.
I was pleased with the amount of parking available with plenty of choice, my two day stay from Devon was for a local family funeral the hotel and staff made a very pleasant part of a sad occasion. Alan Rowe MBE
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