Hotel berhampiran Super Bargain, Hemet

I ordered a disabled room for my wife and I. The trouble was that the handicapped shower would not hold in one place (for height control and direction), so we called the front desk and they sent a repair man to our room. We had already showered and were already annoyed. They did fix the problem.

Perfect for what it is, cute bunk house in the woods and lovely basket of goodies delivered to your door in morning to get your day started 😀

Great location, within walking distance to downtown area with lots of restaurants and cute shops. We picked The Lodge with loft set up, space is definitely a little bit tight but it’s cozy for a cabin. Firewood can be purchased from the local store. Wi-Fi is a little unstable at times. Overall, it’s a great place. Side note: given that the elevation is 6,000+ ft, you may get a little light headed.

The property is beautiful and if you base your experience on that aspect you'll have a lovely stay. Unfortunately, the hospitality is not what one would expect. Upon arrival we had to wait four hours for our room to become available. We booked a second floor extended King room - which was lovely but overlooked the parking lot and an air conditioning unit. We went to the desk and let them know that the room was lovely but shared our noise concerns and expressed that we were hoping for a vineyard view. They said if we waited two more hours they could have a room for us that was the same type but slightly smaller with a view and which we agreed to wait on. When we arrived at the new room we found that it was a standard king - almost half the size, was on the ground floor, not in the main building, and there really wasn't a view as being on the ground you only see the shrubbery directly in front of the room. Had we known this we would've stayed put in our first room. We didn't want to be difficult so stayed put in the subpar room (hoping that we'd be credited as we paid for the larger, nicer room – we weren’t.) In a follow-up conversation with the front desk staff, they warned us not to leave our patio door open due to the “critters” that may wander in. Some have mentioned that wine upon check-in as well as one review stating free wine and water in the room. We were not offered wine at check-in or at any other point during our stay. We're long-time wine club members so I sort of expected a welcome wine - but there wasn't anything. We were not given room water either - although there is a carafe and plastic cups to pour from in the lobby. When I asked the person at the front desk for water for the room she instructed me to “track down housekeeping and get some from them.” There was no explanation of the restaurants, fitness room, wifi or amenities at check-in nor was there a book or guidance in our room. The restaurant seemed adequately staffed however they were only seating about a third of their tables (ie 5 or 6 tables at a time.) So, despite there being 15+ open tables and only five or so in use at any given time, it was a 30+ minute wait to be seated. I also realized, after the fact, that wine club members are supposed to receive a discount which was never offered. All in all - it feels as if the staff are here to keep the building open not to take care of their guests. Most of the staff are pleasant - just not upholding typical hospitality standards. I will add that the maintenance folks and housekeepers we encountered on the grounds were very friendly and always asked if we needed anything. (Housekeeping is only provided upon request so our interactions were in passing.) As always, our visits to the Ponte winery and restaurant were fabulous.

Plusses: The room was lovely very large and had a lovely view. (Be sure to get a room on the east side as view is better). Minuses: No daily service. Even the breakfast tray was still there when I came back,. Also the television does not go above a certain volume so as not to disturb others. I see that as discrimination against those who are hearing impaired. And the breakfast was so so. Stale pastries. Not fresh baked. Taste like out of a package, Yogurt was good though! There should also be instructions for the buttons for the fireplace and how to work the shower. Still.... I would stay again.