I stayed at Four Points on Wednesday June 19th so that I could catch a flight early Thursday morning to visit my daughter. My first interaction was with Alexandria upon check-in. She was very pleasant. She asked how my day was, the drive to the city, and asked if there was anything else that she could do for me to help with my stay. I told her that I was tired, was going to get dinner and relax. She suggested that I visit the bar which was scheduled to open at 5pm. Alexandria also shared the information that you all have a shuttle service and will keep my car for a fee. Which I agreed to. I then went to my room, dropped off my belongings, and went to the bar. That is where I met Ann (bartender). She was the next pleasant interaction. She carried on a conversation with me that seemed as if she and I had been old friends catching up on life. She shared that she was originally from the Farmville area. I travel alone and usually listen to my music. However, I enjoyed the company of Ann and did not need any music therapy. Mr. Jerome was very pleasant with his conversation. It was around 3am when he dropped me off at the airport, but he made me feel very comfortable during the ride to the airport. Here's what truly impressed me with the staff: On my return to Richmond, I discovered when I got off the airplane that I had lost my keys. Of course, panic set in. I called the hotel to let them know that I'd returned and that I was ready for the shuttle to pick me up, but I also asked if Mr. Jerome had turned my keys in after I got out of the shuttle because at that time, that was the last place that I remembered having them. Forgive me for not remembering this sweet young lady's name. She was working on Monday June 24th at 8pm. She placed me on hold, came back and shared that there were no keys that fit the description that I gave to her but that she would send someone to pick me up. About 10 minutes later, the shuttle arrived to pick me up and 3 airline employees to take us to the hotel. The ride was quiet as I was trying to process what it was that I needed to do. When I arrived at the hotel, the same young lady was at the desk. I told her that I was the one who called about the missing car keys. She looked in two different areas and said that she did not see my keys at all. There was also a gentleman standing there who suggested that I get an air tag on my keys since I have an iPhone. She asked me if there was anything that she could do for me. I told her that it was not but that I might be staying the night if my keys were not found inside my car. I called a locksmith to unlock my car and my keys were not there. I was completely overwhelmed. I had gone through ******* to reserve a room for the night. The same young lady checked me in and stated that she was going to give me a card for breakfast for the next morning being that I had had a rough day. I thanked her and proceeded to my room for the night. The next morning, at about 5:30am, I called down
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