Hotel berhampiran New Life Baptist Church, Henrico County

Hotel agak ketinggalan zaman. Telah berhadapan dengan isu menerima deposit saya kembali kerana penahanan yang dibuat semasa daftar masuk pada kad saya. Terdapat balkoni yang bagus

總的來説都不錯，周邊的商業區還行，衹是免費早餐品質不怎麼樣。

Only stayed one night and there was a large group there. This large group took over the whole place. In the TV area where the lounge was filled with loud adults and kids. We headed to our room about 8:30 that evening after going out to have a quieter time. The kids were knocking on the door as they were running up and down the hall way, yes, the parents didn't stop them. I thought surely this will calm down by 12 midnight. Well I was wrong, this when on until 3:09AM in the hallway people running talking while going up and down the hallway. Then the groups out side in front of the hotel talking loud.. It was so loud you thought it was in the room. We left the TV on to see if that helped, it didn't. The front desk should have done something to stop this behavior. I was a paying guest also. Very disappointed. I told the young guy who checked me out and he said they had had trouble with them all week. So I had to pay $ 200.00 to stay there and not sleep. The front desk should have stopped the group from disturbing the other guest. I was very upset and very tried there next morning. I all I got was I am sorry, they are leaving today.

This hotel gets a mixed review from me, for sure. First of all, this is an older property that has likely been renovated many times over the years. As such, the layout befits an older property, and it doesn't always line up with modern expectations, such as stairs' going directly outside rather than to the lobby. However, that can't really be changed too much without tearing down the facility and building a new one, so I feel as though it would be unfair to ding them over that. Similarly, the elevators were being renovated while we were staying there, and this limited the elevators' capacity, as only one (of two total) was available during our stay. This is a temporary inconvenience and necessary work, so I'm giving them a bye on that work. As far as our room went, I took no issue with it. It was clean, it had adequate lighting, and the beds were comfortable. The breakfast service was about what you would expect for a Holiday Inn Express. Nothing too fancy, but not terrible, either. My only complaint was that the warming units that the food sat in continuously made contact with the sneeze guard, which made for a frustrating experience (feeling like you need three hands to serve yourself). That could probably be remedied easily enough if someone cared enough to do it. The parking and access situation, however, was unacceptable. The parking lot is on the back side of the building. This stems from the property's being very old, so I'm not willing to ding them for that on its own, as there is an entrance to the lobby on the parking lot side. However, I will ding them for how access to the parking lot is handled late at night. After 11 PM, the doors facing the parking lot are locked, and there is no access allowed through that door, with all entering and exiting being done via the door next to the front desk. The door to the parking lot also has a sign posted on it when the doors are locked stating as such, and threatening immediate removal from the property should the doors be opened during those hours. That means that in order to access the lot, you have to walk completely around the outside of the building. To add insult to injury, there is a card access box that allows access to be limited to only registered guests, but the doors are locked in such a way as to bypass the card access system. The staff said that this was due to a problem with homeless trying to sleep in the hotel's lobby, but inconveniencing paying guests is no way to do it. All in all, I suppose that this isn't a bad place based on the price and the location, but I'm not inclined to stay again, as the inconveniences outweighed the positives.

The front desk staff and bistro staff were amazing - helpful, courteous, and quick! Now...onto the hotel itself: This place is NOT up to Marriott standards - I cannot and will not believe it is. Yes the lobby seems updated and modern, but the rest of this hotel is definitely screaming ”1990”. This must've been one of the original Courtyard concepts back in the day OR was an old hotel they bought and slapped a Courtyard sign out front. Rooms are small, dated furniture, and make shift layout (TV to the side of the bed - not in front). This place is a maze...all jokes aside. There is no main lobby elevator/access to the 2nd or 3rd floors. No....you have to walk all the way down a very long hallway, then turn left and walk some more down another hallway, until you come up on the elevator!?! The amount of hotel guests I ran into who were lost (myself included) trying to find the elevator from the lobby and vice versa, should be a clear sign this layout is awful. Room was comfy and quiet (mine faced the rear parking lot) and I had enough towels and all for a 2 day stay for work. Did have a frig - but NO microwave. Last complaint - breakfast. Isn't Marriott membership supposed to give free breakfast? I got a basic (but really tasty) breakfast + Pelligrino = $23???

The service was very good. Very friendly and helpful. It is in a good location, near the airport and the shuttle service was great. I enjoyed my stay and will book this hotel again.

As Diamond Elite members of IHG, we travel lots. We've actually stayed at this hotel many times, since it is so close to the Richmond airport. The staff is wonderful and enjoy working together. They treat us well and usually give us an upgrade because of our status. The only reason I gave it 4 stars instead of 5 is because this time the hotel seemed to be behind on maintenance. (Our house is also behind on maintenance right after the holidays, so we understand. However, this is a business, and the fees/points are rather expensive.) The blinds in the suites are operated by a device on the wall. However, it did not work in our first room and also in the second room they moved us too. At that point we didn't want to move again, so we just put up with it. There was no way to manually operate the blinds as a backup. There was no maintenance staff on the property to fix this situation. One of the TVs didn't work due to a power outage, but they told us how to fix it, and their directions worked. We will stay there again since it is close to the airport and the staff is so nice.