Hotel berhampiran St Peter Baptist Church, Henrico County

Hotel agak ketinggalan zaman. Telah berhadapan dengan isu menerima deposit saya kembali kerana penahanan yang dibuat semasa daftar masuk pada kad saya. Terdapat balkoni yang bagus

I am a Hilton Honors member and I stay in Hampton Inns multiple times a year. The key to any brand is consistency and this property is clearly falling short, mainly in the area of service. Digital key didn't work at check-in. Young woman at front desk said, ”It hasn't worked in weeks.” No ”sorry,” no care whatsoever. (For frequent travelers, the digital key, and being able to skip being processed at the front desk, is the main reason to stay with the brand.) There was no shampoo in the guest room, for example, and so, after a long day of travel, I went to the front desk to ask for some. The front desk person looked around, couldn't find any, and, after several minutes of looking, handed me some shampoo from another brand, something that looked like she grabbed it from the lost & found drawer. Again, no ”sorry,” no care, no ”Would you like some sent up to your room tomorrow?” Same lack of care when I asked for my rate to be adjusted to my company's corporate rate: ”I can't do that. My manager has to do that.” No ”sorry for the inconvenience,” no ”let us make it easier on you on I'll leave a note and have the manager do it for you tomorrow,” nothin'. She didn't even have the energy to say, ”Come back tomorrow,” which would have been annoying, but at least better than the blank stare of ”sucks to be you” that I received. Got the same attitude from the front desk in subsequent days when I asked for decaf coffee. And again when I asked for a check-out time of Noon. No one ever asked, not once, ”how's your stay?” or ”Is there anything else we can do for you?” Staff needs basic, basic customer service training where smiling is step one in the formula. My refrigerator in the room was broken, but I didn't dare tell anyone. I couldn't bare another indifferent response. The room itself was clean, but a bit beat and the mattress sloped downward toward the headboard in an uncomfortable way. As I said, not a great representative of the Hampton or Hilton brand.

Kami mempunyai pengalaman Airbnb yang teruk dan memerlukan tempat yang boleh dipercayai dan selesa untuk bermalam. Hotel ini terletak di Padang Golf dan ia sangat cantik!! Kami mendapat harga yang hebat tetapi saya memilih 1 Raja berbanding 2 Ratu secara tidak sengaja. Mereka kami sangat gembira dan sila menukar bilik tanpa kos kepada kami. Apabila kami sampai di bilik kami, pelekat terpasang di pintu kami menunjukkan bilik itu telah dibersihkan dan tiada sesiapa pun yang masuk. Katilnya besar, mewah dan sangat bersih. Saya tidur seperti bayi. Bilik itu juga sangat bersih dan A/C mengepam keluar udara sejuk. Bilik itu bersih, tenang dan sejuk. Kami sangat menikmatinya!

We stayed for one night but could have stayed longer. We knew it was going to be a great stay when we were greeted by James G who made us feel welcome as he told us about the area and some great restaurants. Kimberly made our room absolutely spotless. How they get that chrome to shine is a mystery to me. The room was huge, updated and impressively clean. The robes were also a welcome touch. We’d stay here again!

As Diamond Elite members of IHG, we travel lots. We've actually stayed at this hotel many times, since it is so close to the Richmond airport. The staff is wonderful and enjoy working together. They treat us well and usually give us an upgrade because of our status. The only reason I gave it 4 stars instead of 5 is because this time the hotel seemed to be behind on maintenance. (Our house is also behind on maintenance right after the holidays, so we understand. However, this is a business, and the fees/points are rather expensive.) The blinds in the suites are operated by a device on the wall. However, it did not work in our first room and also in the second room they moved us too. At that point we didn't want to move again, so we just put up with it. There was no way to manually operate the blinds as a backup. There was no maintenance staff on the property to fix this situation. One of the TVs didn't work due to a power outage, but they told us how to fix it, and their directions worked. We will stay there again since it is close to the airport and the staff is so nice.

It’s very funky, but the service is good. This place is literally for construction workers and truck drivers who are taking a break or something. But it’s a decent price and has whatever you need. Best to upgrade to the suite with the couch. You don’t want to be stuck in that little room.