Hotel berhampiran Archdiocese of Crete, Heraklion Prefecture

A pleasant hotel very centrally located to all the main attractions in Heraklion. The hotel seems to have been recently renovated and it is very clean and comfortable for a short stay. The staff a helpful and friendly. Probably not four star in the Australian sense but suits its purpose.

Would avoid. Feels like 3* at most. The hotel is in a good location – about all that can be said in terms of positive comments. We found the staff to be a mixture of poorly trained/unprofessional/disengaged. The hotel décor is very dark/gloomy. Our room was not properly cleaned prior to check-in. As others have commented, we found an unacceptable level of maintenance: broken fixtures/fittings in the bathroom and a broken drain in the shower with a danger of injury. The breakfast selection was very basic, drab and unappealing.

Excellent central location, walking distance to major sightseeing sites. Polite and helpful staff, excellent breakfast and very clean. The only disadvantage is the quality of the bed mattress and the pillows, which are not very comfortable.

WE' LL COME BACK! Fantastic joy& pleasure we have had at Aquila Hotel at our stay there at Heraklion, it was our first time. Enjoyed it at breakfast, our room was so clean& with enough space with terrace& great view...Pool on 6th floor was pleasurable..All Hotel is interesting with exterior as well as interior...This hotel have so much to offer&most important to give you touch of happines at your stay! Lots of smiles from Belgrade:)) J&K

I had a pleasant 7 night stay here at this accommodation while in Heraklion, Crete. It belongs to the Lato Boutique, which is the main hotel. The Annex is right opposite and required card access to enter. Room was the Economy room (15 sq. metres), a little on the small side, but good enough for a solo traveller. The room was right next to the stairwell and the lift, so there were times I could hear people moving about, but at night it was very quiet, and there were no sleep disruptions. Bed was comfy, air-conditioning was also good. The shower was also good, with shampoo and soap provided, though I noticed it was running a little low towards the end of my stay (i.e., no refills were done). I also appreciated that a luggage rack was provided, along with two bottles of water on check-in day. Fridge was big enough to fit lots of mineral water bottles to keep them cold, which would be a great reprieve in the summer time. Room safe was incredibly huge as well, it can easily store laptops securely, if needed. The elevator door got stuck on the day of check-out, but still worked, so not too big of an issue there. Wi-Fi requires a special code that you can get from the reception. My first code strangely stopped working after two days, but was promptly rectified after I informed the reception of the issue. There were no other connectivity issues for me. The hotel location is pretty near to the Venetian Port, and the Rocca Fortress; it is also walking distance away from the main shopping street in Heraklion and lots of good eating places nearby. There are also supermarkets nearby to get water as well. It does get quiet at night, but I did not encounter any incidents that made me feel unsafe. My room came with buffet breakfast included, which is served in the main building. Breakfast starts service from 7 am onwards, and was generally quite crowded at the start. Depending on the crowd level, the staff will occasionally open up a new section of the dining area. Breakfast was generally good, there was a good spread of American breakfast items, to pastries, ham and cheese and even Greek yogurt with a lot of condiments. It varied a little bit from day-to-day, but was generally the same for the most part.

From the moment we checked-in to the our check-out, the hotel staff was helpful and accommodating. Mary checked us in and helped us with our air-conditioning since we had an issue turning it on. Mary greeted us with a homemade Greek drink and we had complimentary snacks in our room. The location was perfect for us as we took the ferry into Heraklion and walked about 10 minutes from the ferry dock to the hotel. I chose this hotel due to our transportation needs. Our plan was to stay one night and we needed to take the bus from Heraklion to Chania, and the Central Bus Station is right across from the hotel, which made everything easy and convenient. We also took the local bus to Knossos Palace, and the bus stop happened to be across from the hotel as well. Since we only stayed for one night, the hotel has a luggage room that we used because we wanted to tour Knossos Palace the morning we checked-out. I highly recommend this hotel to others.

I enjoyed our 1 night here. Parking was easy. The lady at the front desk was helpful and stored our bags. The man at the desk later in the evening helped us with our parking ticket from going downtown. The room is just the right size, nice bed, nice shower. If I ever go back to Heraklion I would consider staying here again.

The hotel is about 15min walk from the airport. Easy to find. The staff were very helpful and nice. The room was clean and organized. The shower wasn't so nice, it's a bath with no curtain so the floor gets very wet when showering.

I couldn’t fault it, it is absolutely amazing more than I expected. The interior design is amazing and professionally done, bathroom design gave me ideas for our new home. It’s near shops but having a car is a must, Crete is one large and beautiful island. The restaurant outside is amazing and we also found a great cafe down the road which had great food.

We stayed here in July and I can't say anything else, it is really a top hotel. The arrival and check-in alone is very chill and can be done through an app. This is very nice when you have just finished the flight etc. Staff is very friendly and want to help you with everything. The stay is made pleasant through the same app with which you can arrange many things yourself (think of room service, making a reservation in the restaurant or ordering a drink at your sunbed). The location is perfect because you are right on the beach and because of the location you have an incredibly beautiful view of the sea. So for us really wonderful vacation.