Hotel berhampiran Pines Center, Herndon

My husband and I stayed here two nights at Christmas time while visiting relatives near Reston, VA. We were very impressed with the cleanliness of the hotel in general and our room in particular. It was one of the cleanest rooms we have stayed in and we travel frequently. The breakfast was outstanding. It was above the standard breakfast included type. Everything was well stocked and there was plenty of choice. The only slight criticism is that while the beds are comfortable, they are not the fantastically comfortable beds used in the full service Marriott hotels. We had a room in the part of the hotel closest to the road and it was perfectly quiet. The way this hotel is laid out, I would think all the rooms would be quiet.

The hotel was perfect for our needs. The laundromat was very convenient and easy to use.

I have stayed here before, and it has come down hill. I'm trying to think of where I started. Ah - I asked the clerk on duty about breakfast - he said scrambled eggs were part of breakfast. Nope . Breakfast sandwich, with no real information on the package itself. The breakfast was far below what I have seen over the past six months, Minor things like enough coffee for two sharing a king size bed. Nope. Two packs of regular , one of decaf. The tub/shower had a used bar of motel soap in the soap dish. I had problems getting on the internet. While I finally did, the clerk on duty said, ”Sorry. Can't help you.” Despite what Choice Hotels wants staff to do, they no longer provide a morning paper to Choice Privilege members - and I'm a diamond member. The same is true of their Dulles shuttle. - the shuttle sign is up but the bus is hidden behind the motel . They still have the sign and then bus, but they are not using it. It is obvious that some sort of improvement is going on, but I saw no action on it. I really think that Choice Hotels needs to investigate this motel. I am disappointed based on my last stay here.

Good service as an airport hotel. Picking up from the airport, very attentive and punctuate. The hotel is 10 min drive from the airport. Pretty sufficient for 1 night layover. Room is huge with 2 queen beds, big sofa, big TV. Functional bathroom with a small tub. Service is good. Staff are friendly. As the hotel location, they offer to drive you where you want and pick you up. All arranged with the reception. Breakfast is basic and self serving. All plates are plastics for one time use. Recommended for those who want to stay 1 night.

Stayed for a few nights while in town on business. Decent location not far from Dulles airport, near Reston town center. Walkable to a Target and a few restaurants. Rooms seem recently renovated with West Elm (per a room sign) furniture. Full sized toiletries in the shower. Breakfast was provided, which is nice, but choices were slim. Two hot dishes (an egg, a meat) Nothing really to eat as a vegetarian. Flavored yogurt, oatmeal packets. There is an airport shuttle, but only on demand. So call ahead for pickup. I ended up taking a taxi from Dulles, as otherwise I was going to have to wait for a while until the shuttle was available.

This is a review of the hotel manager, not the hotel, because she is AMAZING! I arrived late at night after 14 hours of travel, but it turned out I was at the wrong hotel. Turns out there are a couple that are named so closely that it's easy to end up at the wrong one. I asked if I could just transfer my reservation to this hotel but she said that wasn't possible. I assume they are owned by different companies. Nevertheless, she personally drove me to the correct hotel when the hotel shuttle driver returned. She definitely didn't have to do that. My thoughts are that any hotel run by someone that committed to guest experience, even if they aren't her guests, is going to run a great hotel.

I checked in on a Saturday afternoon in June. The hotel is in a good location. Although, the hotel isn’t very good. I’m a titanium elite member of Bonvoy. I was checked in by a gentleman that needs more customer service training. He also gave me a musty room. Which I switched because the room stunk. I rated the hotel high because of the location but the hotel is needs Renovations. The furniture is dated. I doubt I’ll be back, I usually fly into DCA and stay down in DC. If you’re looking for a hotel close to the airport with okay customer service that’s in a good location. Please stay here.

選它是因為離機場非常近，地理位置方便 環境又好，酒店周圍和街對面餐廳富足 還有影院 已住過好幾次 沒毛病 下次還會考慮

If you and your family want to stay in a clean room , do not book at this hotel. I am currently staying at the hotel, and have stayed in 3 different rooms. All badly cleaned and worn out!! It is obvious that housekeeping cleans the rooms only one time at checkout, and they are not supervised. Thus Management does not check the rooms for cleanliness prior to attributing the rooms to guests. Back to my experience. We are new in town, and have booked this hotel only because of its affordability. The first room was very old and dirty, room 221. The furniture was full of cat hair, the bathtub had soap scum as if someone had finished taking a shower, and the carpet in the closed smelled like urine. We stayed in this room only one night. The next day they moved us to another room because the toilet was overflowing. It happened over Memorial day weekend, and maintenance was not around to fix it. So, we were moved to room 222, the bathroom was not well cleaned, we went to Target and got cleaning supplies. I extended my reservation, and asked for a room with two full beds. Yesterday, they gave us room 231. As soon as I entered I noticed that the room had not been cleaned. The floors had no carpet , and had not been swept, there fingerprints all over microwave and counters. Bathroom was dirty with cracks on top of the bathroom closet. I refused to stay in this room, and now they gave us room 234. The microwave has burned stays, I sprayed the entire room with Lysol. At night , I could not sleep because I kept on being bitten. I had to spray bug repellent on my sheets. The brown curtains that cover the closet are clearly dirty, with blood stains on the back. My daughter keeps on saying ” Momy somebody died in here! ”. She likes to hide in the closet and I had to tell her not to because it is too disgusting and horrific!! At this point we already paid for 14 days. We booked directly with the hotel. If we could get our money back right away we would go to another hotel, because there are no clean rooms here. The only good thing about this hotel is it's location. Do not belive the good reviews.