Hotel berhampiran Gemeindesteg Herrsching, Herrsching Am Ammersee

A proximité d'une autoroute, fléchage, en pleine zone tertiaire aéronautique. En théorie pas de dépose minute mais on le fait car il faut demander un ticket pour le grand parking couvert mais il est un peu plus loin (plus pratique de déposer ces bagages). Check in lent et plein de formulaires à remplir alors que je suis client Marriott avec carte. On m'envoie un SMS pour une clef électronique, ça n'a pas été plus loin où je suis nul en informatique. Belle chambre tout confort à prix doux, clim, wifi. Bar et restaurant, choix limité mais suffisant. QR code pour avoir une télécommande TV sur son smartphone, pas compris... idem pour la connexion Wifi qui passe par un routeur , alerte sécurité de ma tablette, il faut passer outre. Thermostat de la climatisation , pas de réglage de la température mais + ou - d'une température de référence

I copy-paste the review I posted elsewhere. If you want to see the true colors of the hotel's management, read the REPLY TO below which is a reply that the management posted as a reply to the below opinion there. TL;TR: We had a terrible experience. AC doesn't work properly (the lowest temperature setting was 24 and the hotel couldn't do anything about that). Not worth the money. In case of any problems, do not count on reasonable compensation if they offer you compensation at all. Management is rude and receptionists will misinform you if that suits the hotel's interest. The hotel is far from anything, including reliable public transport. --------------------------------------- OPINION: 1. Our AC did not work (the lowest setting was 24C) - they offered to open a window... to the noisy highway next door; as compensation, we were offered 2 drinks! 2. Do not trust their Clean Promise policy! The cleaning Service does not do their job properly. We think some places are left uncleaned: there were breadcrumbs on the table left and the sink also had a few dirt marks left. 3. The place is far from anything, including reliable busses that occasionally do not arrive at all after 8 PM and you need to take a 20-25 mins walk from the train station. 4. They are very delicate if you say ”hurtful” but true things to them and they like to argue with a client instead of making things better. --------------------------------------- REPLY TO Lisa Neumeir General Manager: Unless you change your reply, everyone now will see how unprofessional you are. First, you lie, and you put words into other's people mouths: - I never said you ”treated me with hostility”, I said you were rude, - I never said ”Cool the room down to 10 degrees”, we wanted the temperature below 24, you and your employee knew and saw the problem and couldn't do anything about it, - I never in our exchange mentioned booking the wrong hotel because that was not the problem - I have no idea how you made such an irrelevant connection and what is going on up there. Finally, you continue misleading people. Yes, you immediately offered ”2 drinks on the house” but it clearly(!) was not enough for the problems we met, but... If did not understand the difference between a refund and compensation. After huge problems, you offered us a room change... on the very last night (you expected us to move to another room with all our things after 8 PM when we returned to the hotel?). And, you never offered ”the total amount back” but just one night when we expected 2 nights for the inconvenience caused. Lisa, you clearly do not know how to speak and how to treat a client in a respectable way when a problem appears, so they recommend you later. We will never want to have anything to do with not just your hotel but the whole brand of Holiday Inn Express.

I'm really conflicted about this hotel, in some ways it's a great hotel and in others not so much. I'll start with check in, I booked a ”Queen bed” which to me means bigger than double especially as there is an option for just a double. so had to pay to upgrade to a ”executive room” which had the bigger bed, so another €60 on to our bill, but was discounted from €90. room was big, bed was very big and very comfortable. had to ask for a kettle (had a coffee machine but no kettle) had a minibar so a fridge which the first room didn't have even tho website says a minibar. all rooms have balconies but no furniture out there so I had to ask for chairs, also dont think the balconies have been cleaned in a while, i left foot prints in the dust. bathroom was old and needs refurbishment, shower pressure is rubbish, water drains very slowly and bath has all gone rusty. our first room was right next to the second room and overlooked some car park but then right next to it is a factory and then behind that some excavation work is taking place, the 1st night all was quiet as it was Easter but the second night from 3.30am lorries with there reversing noises where going on and that night the factory noise went on till almost 10pm. this is not the hotels fault- but if booking a room I would ask for a different location for room. breakfast was beautiful, everything u would want, all presented lovely and u could have omlette made to order. we used the resturant the 1st night, the food was very nice but very expensive- but we later found out this is how Germany is. Husband used the gym- mini gym as they call it and it is mini but it kept him happy for an hour. pool is a added bonus but pictures make it look bigger than it is, Sadly it was far too cold for me to get in and the steam/sauna are only turned on at certain times and we missed the time slot but they both looked good sizes. all the staff we came across, from reception, to restaurant and breakfast staff and especially the cleaners were lovely, very polite and helpful if u have any questions or requests. we would stay here again if it was the original price for the larger bed and if we had a different room location.

Hotel ristrutturato di recente, si è subito accolti alla reception con un sorriso dal proprietario, Florian, che è l'anima di questo posto e fa sì che ci si senta come a casa, tra amici. La struttura è dotata di piscina e di palestra ed è circondata da un grande giardino attrezzato con sedie a sdraio per riposare guardando il lago di Wessling.Le stanze sono accoglienti e spaziose. La colazione è varia sia per qualità sia per quantità. Inoltre, tutte le mete della zona, sono facilmente raggiungibili con i mezzi pubblici che partono vicinissimi all'hotel. Il tutto ha reso perfette le nostre vacanze !

Amazing service and amenities. There are even activities for residents to join for free, eg Yoga class. The lobby is well decorated with a coffee shop/bar, and working space. There is also a rooftop bar. Best part of this place is there is a washing + drying machine in room, with free detergents given to us. 100% recommend.

My company booked this for me during a business trip. They have free parking which was good as I rented a car from the airport. I arrived early and they told me that they can give me a room if I didn't mind the walk as it was a bit far from the elevator. Since I was already exhausted from the plane ride, I accepted so I can rest a bit before going to the office. The short lady who welcomed me was very nice, spoke good english and made the check in as smooth as possible. The room was functional but a bit run down, dirty and the design was a bit weird. Plus the carpets had stains on them as if there was someone who was stabbed in that room. Unfortunately, it was the only hotel near our office so I ignored these imperfections. After a day at work, I went up to the room and realized that the walk was indeed troublesome especially if you forgot something in the room and have to go back and forth, so I asked reception to move me to a room closer to the elevator, to which they promptly obliged to. They told me to leave my bags and they will move them for me. Very nice and unexpected for a 3 star property. They moved me to a much cleaner room, but you can still see wear and tear but I was there to sleep and work so I just settled with it. Due to the covid restrictions, they stopped the daily cleaning and you had to ask for it if you want your room cleaned. And since they didn't have the daily cleaning, the complimentary water wasn't refilled either. It wasn't a problem as you can easily ask from the reception to give you one. Their Breakfast buffet was good and the dining area was quite clean and well kept. The wifi was awful though. I got disconnected multiple times but the staff were nice enough to share another internet router I can connect too which wasn't too saturated. Overall, it was an ok stay, although I wouldn't really stay there if I was on vacation. But if you are on a work trip or just passing by the area, this hotel would suffice as it is functional and affordable.