I booked for four days. Everything was standard toyoko inn style however the room I stayed in had a serious dampness that made the bedding, mattress, duvet completely soggy. It was absolutely horrid. I reported it to the front desk to which they sent someone to confirm the situation and offered to help me turn on the standard dehumidifier function on the ac instead of immediately changing my room when they confirmed the problem. Even with all the downpours in Tokyo the other hotels I stayed at did not have these issues. So I blasted the dehumidifier and it became cold and damp... I finally couldn't take it and went downstairs to demand a room change at 2 am. Instead of being apologetic, the staff acted like they were doing me a major favor and gave me the only remaining room that was an upgrade from mine. Then they insisted that I move out first thing in the morning back into my paid room type once it became free...without any regard that it was four hours to sunrise and by the time I finished packing and unpacking at 3 am I have not gotten any sleep. I had to argue for a later time to check into another room. No apology was ever issued for my troubles. Their nonchalance and weak customer support really dampened my trust in the toyoko brand. Rather it was trip.com that investigated the issue and confirmed my grievances to give me some compensation.
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