Ulasan Grand Mercure Beppu Bay Resort & Spa

Tranquil sea views, spacious rooms, and a comfortable hot spring experience.

Hello, everyone! We recently stayed at this hotel, and the experience was mixed — there are some nice touches, but also noticeable shortcomings. **Room:** The room was spacious but clearly outdated; furniture and interior look worn. The ventilation works, yet it still feels quite stuffy inside. It would be great if the hotel improved air-conditioning or installed mosquito screens: the sea view is beautiful, but opening the window isn’t an option because of too many insects. **Facilities & Service:** The only real extras are massage service and a shared onsen. There’s no gym, pool, or other activities — the hotel is designed for quiet relaxation. A shuttle service is available, which is convenient, but if you miss it, getting to the hotel on your own can be quite difficult. During this stay the hotel was quite busy, and it often took a long time to catch the elevator to our floor. **Dining:** Breakfast and dinner can be pre-booked; the food was tasty and varied. The bar offers a pleasant atmosphere with a decent drink selection, and in the evening the lobby lounge opens with alcoholic drinks and light snacks — a nice way to unwind after a day of sightseeing. **Location:** The property faces Beppu Bay, yet the seaside feeling is limited — there are few walking areas nearby, and due to insects it’s hard to enjoy the open air. **Overall:** A good option for a calm, onsen-style getaway with decent food and polite staff, but when the hotel is crowded, the lack of facilities and outdated rooms become more noticeable. With some modernization and better infrastructure, this could be an excellent resort.

Pros: Breakfast is quite good. Provides quite a wide variety of options. There are lots of parking which is good for those who drives. Cons: Entire building is quite old and really needs a renovation. Everything in the room is quite wear and tear. Bathroom is super small, no places for placing clean clothes after shower. Toilet is very close to the door which you will need to curl yourself a bit to fit in the seat and turn yourself to the bathtub side to be able to stand up properly. Onsen closes at 11 pm and last entry is 1030pm??! It reopens again in the morning at 6am till 9/ 10am. Not really appreciating the arrangement as it is quite rare to hear that the onsen will actually close for several hours instead of a short period for hygiene purpose when it is possible for guests to arrive late at night and wanting to relax after a long day. The hotel provides one piece after shower wear but won't allow guests to wear it to the lobby or anywhere within the hotel (only in the guest room and your way to the onsen or return to your room from onsen). What is the point of providing the clothing but won't allow you to wear it within the hotel?

Very nice hotel facing the ocean, hotel provide shuttle bus service from Beppu station which makes it very convenient for traveller. Room size is very big and bright. Breakfast is great with wide variety of food.

Lots of tour groups tourists. Otherwise a nice hotel. Free parking available, first come first serve. Nice view from room.

The Grand Mercure Beppu Bay Resort offers spacious, clean rooms and excellent service, with staff who communicate well in English. The lounge is a highlight, providing complimentary snacks and drinks, including alcohol, though seating can be limited during busy times. Breakfast was average and could be improved, especially considering the price. The hotel’s location is a bit far from Beppu downtown, which may be inconvenient for those wanting frequent city access. Parking spaces are also limited, which can cause some difficulty if returning late at night. Despite these drawbacks, the overall stay was enjoyable, thanks to the comfortable rooms and attentive staff.

Carpet was the only problem in the room. The hotel offered free sauna + drinks at midnight. I recommend this hotel

The room, costing over 1,000, was extremely old and dilapidated. Avoid the tatami rooms at all costs! Woke up to find bugs on the floor, and the carpet was full of stains. Luckily, it was only a one-night stay.

This hotel by the sea offers stunning sunrise views right from your room in the morning. It was a bit of a climb uphill with luggage, but thankfully there's a shuttle that takes you to the train station. In the evening, you can enjoy a drink at the executive bar.

The hotel lounge is complimentary and incredibly well-stocked, offering a wide array of coffee, black tea, various soft drinks, gummy candies, dried fruits, and even vegetable chips. The breakfast buffet was decent, but I definitely wouldn't recommend dinner – the quality was poor, and it was ridiculously overpriced. Our Japanese-style room, while feeling a bit basic, was very spacious. The complimentary hot spring tote bag, which guests can take home, was a thoughtful touch.

I booked a sea-view room, and the view was indeed lovely, but the facilities were quite old. Perhaps the hotel's main feature is its hot springs, so they don't focus much on the room's decor and amenities. The bathroom sink even had several cracks. If I paid 1500 RMB for a room like this in China, I would have complained a long time ago. The breakfast had a decent variety, including a small selection of sashimi.

The hotel has both indoor and outdoor onsen. Free drinks and snacks at the lobby. We had a good walk around the hotel to a fishing deck nice experience

I am writing this review after a profoundly disappointing 2-night stay with my group across five rooms. Unfortunately, this was the worst hotel experience during our 7-night trip to Fukuoka, marred by a significant administrative failure and subpar room conditions. 1. Critical Failure in Reservation Coordination: Despite making two separate bookings for consecutive nights three months in advance, the hotel failed to honor a crucial special request. I explicitly asked in the reservation remarks to keep our five rooms continuous to avoid a disruptive checkout and check-in process. Upon arrival, we discovered this request was completely ignored. The front desk and manager insisted it was "not possible" to keep the same rooms, even though the hotel was not fully booked. We were forced to formally check out and back in the next day, wasting precious vacation time. The staff merely apologized and shifted blame to the reservations department, taking no ownership or offering a practical solution. This demonstrated a severe lack of communication and customer care. 2. Poor Room Condition and Comfort: Beyond the booking chaos, the room quality was lacking. · Tatami Room: The tatami room we stayed in was notably old and worn, lacking the charm and maintenance one would expect. · Air Conditioning: The air conditioning was ineffective and could not cool the room to a comfortable temperature, which was particularly unpleasant. Conclusion: A hotel's primary responsibility is to manage reservations accurately and ensure a seamless stay. This hotel failed on both counts. The complete disregard for a pre-arranged request, coupled with uncomfortable rooms, made for a stressful and unsatisfactory experience. I cannot recommend this hotel, especially for group travel where coordination and reliability are essential.

We had one day free in Fukuoka and we decided to spend one day in Beppu, chose this hotel. That was the only one right choice ever. Amazing hotel, great food, so kind stuff and we spent all the time in onsen there. Totally recommend👌🏻