Hotel berhampiran At Home, Hilliard

We had booked a stay at the Home2Suites on September 1, 2024 for an event in Columbus during the weekend of September 20, 2024. On September 18, 2024, I received an e-mail from ******* (our booking site) from Home2Suites saying that our reservation had been cancelled. That's it, with no explanation. I talk with ******* and they call the hotel and the hotel's explanation is that they no longer have rooms available. I had a reservation. I had already paid, yet they just cancel my reservation during an event weekend. I had to get a hotel at a greater cost in another city (Dayton), and will now drive to the event. I talked to the hotel directly and the very nice clerk (who was clearly not involved in this) said that their manager told them that the system allowed them to overbook so they cancelled our reservation and they apologized. Incompetent management, incompetent hotel, but very friendly desk clerk. Will never recommend or stay here or Home2Suites.

I am writing to express my disappointment with my recent stay at the TownePlace Suites in Dublin, Ohio, from August 14-18, 2024. As a loyal Marriott customer who frequently stays at your properties, particularly in the Columbus area due to my daughter attending Ohio State University, I was very dissatisfied with the quality of service and accommodations provided during this visit. I reserved a one-bedroom suite with a king-size bed and a sofa bed. However, the sofa bed consisted merely of lying directly on the sofa itself, which is far from acceptable. I expected a proper pull-out sofa bed, as advertised, but this was not the case. Upon arrival, I noticed that the LVP flooring in our initial room was sticky, which was very unpleasant and added to my dissatisfaction. Additionally, the cleanliness of the hotel was subpar. The carpets in the hallways were consistently dirty, with debris present throughout our stay. We were primarily on the 4th floor, and later the 5th floor, and both were similarly unkempt. This lack of cleanliness is concerning and does not reflect the standards I have come to expect from Marriott properties. We had three separate reservations during our stay. We paid for an additional room for one night for our daughters and extended our stay by switching rooms, but the issues were consistent across each experience. At breakfast, there was only one person managing the area, resulting in frequent shortages of essential items. On Saturday, I had to request forks, sausage, waffle mix, and coffee cups, as many were missing or depleted. On Sunday, there were no plates, eggs, or waffle mix available. The small cups provided for beverages were inadequate, holding only about 6-7 ounces. More staffing is clearly needed to maintain the breakfast area properly. Lastly, I found that the front desk staff were frequently absent, requiring guests to wait until they emerged from the back office. This was particularly frustrating as I had to approach the desk on multiple occasions. Normally, I stay at the Residence Inn on Olentangy River Road or the TownePlace Suites in Upper Arlington, and I have never experienced these issues. The management of this Dublin location could certainly learn a few things from the Upper Arlington property, which has always met and exceeded my expectations. Given that I plan to continue staying at Marriott properties during my visits to Ohio, I hope that you will address these concerns with the franchise owner of this location. My family and I were highly disappointed by our stay, and I believe that improvements must be made to bring this property in line with Marriott’s usual standards. Thank you for your attention to this matter. I look forward to your response.

Hotel ini sangat bersih. Perkhidmatan Pelanggan adalah luar biasa. Pasti akan tinggal lagi.

Ini adalah penginapan yang hebat untuk harga yang hebat. Satu-satunya aduan yang saya ada ialah kakitangan pengemasan tidak membersihkan bilik dengan teliti sebelum kami mendaftar masuk kerana saya menjumpai botol air kosong di bawah sofa dalam masa sejam dari ketibaan kami. Saya sentiasa lebih suka menginap di Hotel Embassy kerana sarapan pagi & sambutan malam yang panas. Sudah tentu kerana COVID, yang ada hanya sarapan grab & go ditambah dengan sambutan malam tidak seperti hari-hari ”pra-COVID”. Kami ditawarkan hanya 2 bir/keping dalam tin ditambah satu beg kerepek. Saya faham mengapa keadaan menjadi seperti itu. Saya merasakan bahawa hotel ini pastinya menyediakan barangan sanitasi seperti kain lap di lif dan pembersih tangan di seluruh kawasan umum. Mereka cuba menghalang keluarga daripada berkumpul di kawasan umum kerana mereka tidak memakai topeng tetapi mereka masih berjaya melakukannya. Terdapat beberapa orang yang sangat tidak bertimbang rasa di sana tetapi itu bukan gambaran tentang hotel. Saya pasti akan tinggal di sini lagi kerana kawasan itu sangat tenang dan hotel ini sangat bagus.

This is a stunning newer property in a beautiful part of the city. We're big Bonvoy travelers and this is a top tier option, especially for the midwest. Awesome views of the river and bridges, great design & comfort and stylish rooms. We loved the rooftop bar - more views & fantastic craft cocktails. It's basically attached to the Exchange event center (via a really cute courtyard) which makes it perfect for events there. This was a work trip so we didn't do much additional exploring.

Hotelnya Hebat. Lokasi yang senang berjalan kaki ke banyak tempat! Tempat letak kenderaan di lokasi. Kakitangan yang ramah. Bilik bersih & kawasan umum. Kami pasti akan tinggal di sini lagi ketika mengunjungi kawasan ini!

Do NOT stay at this hotel unless you can survive in a room that is not at all soundproof! I booked a queen suite with separate sitting room for my daughter and I. We wanted a quiet, relaxing place to stay for a 3 day weekend and the reviews for this place were excellent. First let me list the nice things about the property: 1. It is a full blown conference center with a huge, well maintained and manicured landscape. 2. The outdoor spaces are lovely, including the outdoor pool area. 3. The location is very close to Columbus and to the uber wealthy city of Powell. 4. A gorgeous county park with loads of picnic areas and walking trails is located directly across the street from the conference center. Now for the negatives: 1. No soundproofing!!! We could hear every word of conversations that took place in the room next door. But the most disturbing thing is that we couldn’t sleep because of noise from the room overhead. My daughter contacted the front desk in the early evening of our first night’s stay asking them to call the guests above us with a “gentle reminder” to avoid heavy walking. She was told that the request could not be made until after the 10 pm quiet time. We had a brown noise machine running at top volume for the entire night, but even that didn’t block the heavy footfalls from above. The constant sound of people walking (it sounded like elephants) continued the next morning which forced us out of our room. (We payed extra for a suite with a separate sitting area so that we could relax outside of the bedroom, but couldn’t take advantage of it because of the noise). My daughter ended up sleeping on a couch at a friend’s house the second night because she was so sleep deprived. However, I returned to the hotel which was a huge mistake! When I turned out the lights at 11 pm, things were quiet, but at 11:30 pm the stomping family returned. The noise of the footfalls and then squeaking floors woke me up at 11:30 pm, 3:30 am and 5:45 am. I finally got out of bed at 6 am, walked to the lobby in my pajamas, and told the staff that I couldn’t stay in this place another night. I must have looked a fright, because the agent immediately canceled the final night of our reservation with no questions asked. Just to be clear, I don’t think that the family above us was intentionally loud. I think that they had absolutely no idea that their movements were creating such a disturbance. 2. Despite the fact that the lovely county park is directly across the street, it’s incredibly difficult to access the park entrance as a pedestrian. There is a single pedestrian crosswalk at the southwest corner of the conference center, but there are no sidewalks that connect to the crosswalk. Walkers are forced to either walk along a very busy road with no shoulder, or walk on the grass for about 1/2 mile to get from the hotel parking lot to the crosswalk. I find it incredibly surprising that Nationwide didn’t consider putting in sidewalks to make access to the park more accessible and safe for pedestrians. 3. Be forewarned that the conference center includes facilities that cater to weddings, so if you stay here on a weekend, be prepared for lots of outdoor evening activities. No one should have to pay $200/night to stay in a room that isn’t conducive to sleep!!!

Currently staying at the hotel. Room is ok, bar is ok, haven't had a chance to eat at the restaurant yet but overheard others at the bar saying the food was good. Only reason I'm reviewing is to give a heads up. Even the grungiest Hampton Inn has a microwave in the room. I travel a lot for work and almost always stay at a Hilton brand, typically Double Trees. I was convinced by my client to switch to this hotel, wishing I hadn't. I work from the hotel all night and a microwave in the room is crucial. Wish I'd noticed before loading up on microwavable meals for those goofy hours. Called the front desk to see if there was one available (or if I just wasn't finding it) and was told there's 1 microwave for the entire hotel by the gift shop. This is a 9 story hotel. Gross. And I'm not excited about having to trek all the way down to the lobby and back with my food at 3am. Anyway, nice average mid-rang Hilton chain hotel but I guess remember to look at the room amenities before booking. Coming back to Columbus in the Fall for the second wave of this project, I'll be staying somewhere else.