Absolutely pathetic hotel and experience. Booked two double room for two families of 3 each, but we were given semi double room with small cot saying hotel only has semi double rooms and they cannot help if travel websites allows such double room booking.
Now most wierd one: the AC has not been working in entire hotel due to centralized AC failure issue and hotel did not mention so when we enquired about the room size and other amenities on calls before booking. We only realized during night time when going to bed given it was hot outside and AC wasn't functioning and hotel could only acknowledge with small apologies. Having paid a boom for an otherwise double room size and with being unable to sleep in hot room and rather uncomfortable bed size, one can only try to remove such harrowing experience from memory and way far from recommending such dubious hotels and their service to anyone. Trip.com should work on highlighting such expeccted limitations of their recommended hotels to provide better experience ti travellers. Worst experience with Trip.com as well
Terjemah