Hotel berhampiran Eagle RV, Hobbs

Stayed here for 3 days during a holiday weekend and I cannot stop raving about the exceptional service we received from the moment we arrived to the moment we checked out. The people who work here care deeply about hospitality and making sure you are comfortable. Traveling with family takes lots of planning and so thankful this hotel had everything we needed to be comfortable. The shampoo, conditioner, body wash is attached to the shower making it convenient and less bottle waste. They give you different types of pillows (both hard and soft), plenty of towels, and the rooms are spacious. The breakfast was on point! Chobani yogurt, pancakes, biscuits and gravy, a huge selection of juices, coffee, hot chocolate, water, teas, etc. Truly worth it staying here.

The smell of a combination of smelly feet, dirty socks, or stinky shoes permeated the 2nd floor hallway carpet and the carpet in the two rooms I reserved. No amount of lysol, febreeze or anything we tried would get rid the stench. Dirty men's work boots lined the hallways of a lot of rooms. My shower faucet was not working when I tried to use it the morning after my first night. Maintenance did come fix it right away, when I reported it, but I had to be out the door really early and was not able to shower that morning. Some of the furniture upholstery was torn up, dressers were missing knobs and inside of drawers were in really bad shape, freezer in mini fridge had no door. Froze everything I had in the regular part of the fridge, bathroom tiles were cracked. We were told that housekeeping services were only upon request, so I requested full housekeeping services for the 3rd day of our stay. Front desk assured me it would get taken care of. We left early and returned late to find only the trash had been thrown out and towels were replaced. No coffee replenishment, no cleaning whatsoever, beds were unmade, forget clean sheets! Also, the breakfast staff was not prepared for so many people in the morning. Every morning they ran out of several items, no matter how early we went down for breakfast. Some food items were replaced, most were not. The lady working told me she had no idea the hotel was going to have so many guests! There was some sort of electrical short in the breakfast area, we were having to switch out the waffle maker and the toaster plugs across the room. Finally, my family that stayed in the 2nd room I reserved had no extra TP and ran out. They requested more, no one ever showed up. We had to go downstairs and personally request TP, and coffee as they never replaced it in the 4 days and 3 nights we were there. Solution??Hotel rooms/carpets badly need to be cleaned, furniture needs to be replaced and whoever is in charge of blocking rooms for groups needs to alert food staff so that they can be prepared. Much attention is needed to provide better service to your guests!