Hotel berhampiran Fuschlsee, Hof bei Salzburg

We booked Fuschl for our 20 anniversary a cery special day. It was the worst ever experience beyond all worst expectations! We travel a lot and always in 5 star hotels and Rosewood was not only a disappointment but a disaster. Breakfast served was like a 1 star motel hotel. Everything was cold. We were hoping for a hideway and there is 100% families with screaming kids. We decided to leave upon arrival. As it was a 20h trip to get there we were hoping to land on a compromise with Rami who was Reception Director but he played a cool cowboy and simply told us to f off…he did not understand the word of our feedback. It was miserable. If they don’t understand the feedback thats just proves how miserable the management is. All to say. DONT GO.

This hotel is everything you expect from a well established family run Austrian lake side retreat. The protocol of its day to day running is well established and sound, removing the irritations that often come with a newer or badly managed establishment. The staff are well trained and informative. The food offerings are plentiful but not lavish or luxurious. I’ve been to other Austrian hotels where for example, the cold meats and breads at the buffet are of better quality and more abundant. More varieties of fruits and vegetables offered at the juice bar etc. This didn’t detract from the enjoyment for me personally but I mentally noted it and another guest who had been coming to the hotel for many years did say that the quality and quantity of F and B ‘wasn’t what it used to be’. Despite this I still enjoyed it and I am sure the hotel are doing its very best to make it work in a market that is probably more challenging of late in the face of rising costs and local staff shortages. Sometimes I felt like there was a rather meagre and ungenerous edge to some of the services eg charging 1.5 euros for a carafe of tap water at the table (when you didn’t order alcohol/wine), and the buffet choices mentioned above, hence my 4 rather than 5 star rating, however I would definitely return to this hotel and recommend it to others. I appreciated the positive environmental efforts the hotel are going to; a rather officious towel policy (well managed and not onerous) and the avoidance of plastic use. Excellent job. The rooms are super comfy and function well (if you want marble and brand new bathrooms and fixtures, don’t stay in this kind of hotel). The housekeeping is top notch. The spa services and facilities on offer are great. The massage I had was lovely. The staff are super lovely. The price is fair. I really enjoyed my time here. PS we upgraded our room mid stay. The reception assured us it would be an easy and seamless move, all done for us however it wasn’t at all. The porter who came refused to do it for us even though we had been told to the contrary. After throwing our things into a case at top speed we felt rather misled and when I raised it subsequently no one came to explain or apologise. Not a big thing but definitely an easy fix for the hotel - I guess things sometimes get missed or mis communicated.

Ich hatte mal wieder einen top Urlaub am Fuschlsee im Hotel Jakob und es gibt eigentlich nichts zu bemängeln. Ich kann das Hotel absolut empfehlen! Die Mitarbeiter sind alle sehr herzlich, dass Essen ist sehr gut und man fühlt sich einfach wie zu Hause. Der Radverleih ist ebenfalls top, mit bestem Material, auch am Saisonende. Da muss ich mein eigenes Renn-/Gravelbike nicht mitbringen. Das Angebot wird von dem kleinen, aber feinen Saunabereich abgerundet. In den warmen Monaten steht zudem noch das Schwimmbad im Fuschlseebad zu Verfügung. Jetzt im Oktober konnte man aber noch in den a*** kalten See gehen, Neo wärmstens empfohlen. 😉 Wer einen sportlichen Urlaub erleben möchte ich hier genau richtig. Ich komme sehr gerne wieder. P.S.: Auch die Anreise mit dem Zug und dann dem Bus ab Salzburg klappt wunderbar.

The resort is located in a very lovely area by Lake Fuschl not far away from St. Gilgen! At arrival we were met with such a 'warm friendly welcome' from a young man and I felt so happy to be greeted in such a special and friendly way! The check in procedure was fast and we got an upgrade being Mariott Bonvoy members - our rooms was spacious and beautiful - a big king bed - all brand new linen and towels - a big terrace overlooking the nice garden. The emerald-green Lake Fuschl is just short walk away and it is so pleasant to sit down there and hear the birds - enjoying nature - looking at the clear water - relaxing in the loungers chairs - really done nicely! The restaurant: we had dinner here a few evenings - really exellent food! Can recommend this wonderful resort for your next vacation!!!

Laat me beginnen bij de positieve punten : het eten in het restaurant 's avonds was zéér lekker (hoewel - zo hoorden van aan een andere tafel - niet alles van de kaart meer beschikbaar was). De (gewone) hamburger en een lokaal gerecht (knödel met paddestoelen) waren er gelukkig wel nog. Het ontbijtbuffet was heel uitgebreid en ook erg lekker. Eitjes werden à la minute gekookt/... Een bijkomend pluspunt was dat we omwille van onze reis toch al voor het normale openingsuur van het ontbijtbuffet terecht konden in de ontbijtzaal. De man die daar aanwezig was, sprak trouwens wel Engels. Helaas zijn er ook een heleboel punten die moeten verbeterd worden om dit een 3 sterrenhotel te noemen. Bij de aankomst in het hotel bleek de dame aan de receptie geen Engels te praten (hoewel de berichten via Booking wél in het Engels waren), en kreeg ik een papiertje onder de neus om onze gegevens op in te vullen. Vervolgens haalde ze er een 2de persoon bij die een beetje Engels kon en ons zo enigszins wegwijs kon maken. De 2 kamers die samen geboekt waren bleken helaas op verschillende verdiepingen, wat als je reist als gezin toch minder prettig is. Hou er ook rekening mee dat er in het hotel geen lift is, en je dus met je bagage de trap moet nemen. De receptie is trouwens een verdieping naar beneden, in het restaurant. Er was ook een duidelijk verschil tussen beide kamers : beide zouden wel eens een update mogen gebruiken, maar de ene toch nog meer dan de andere. De stoelen op het balkon aan de achterzijde waren helemaal stuk, waardoor je niet kon gaan buiten zitten mocht je dat wensen (hoewel met de muggen dit niet aan te raden is), en de planken van dit balkon voelden niet stevig en veerden mee onder de voeten. Het balkon van de kamer aan de voorkant was wel OK. De kamers zijn erg basic. Enkel de pure noodzakelijkheden zijn aanwezig. De badkamer (met toilet) is zeer klein. De houder van de douchesproeier zat trouwens erg hoog én los waardoor je die in de handen moest houden als je geen 2m bent... Enkele bijkomendheden : de dochters wisten me ook te vertellen dat bij hen op het afvalbakje in de badkamer/toilet bloedvlekken (van een hygiënisch verband?) van een vorige gast zaten. En in plaats van schaapjes te tellen om in slaap te vallen, konden we op onze kamer de vlekken op de muren tellen van de verschillende doodgeklopte muggen... Zoals gezegd is dit eerder een 2 dan een 3 sterrenhotel, waar je met Engels helaas amper terecht kan.

We had high expectations of our stay but were disappointed. The location of the property is beautiful, as you would expect on a mountain, and the outdoor pool was a luxury plus, having a good size and nice lounge chairs. The ladies at the reception were also extremely polite and helpful. Our luxury room was dated though but again with a lovely view. I reserved a table for dinner but when we arrived we found the staff eating and they seemed to be surprised by our arrival. Some items on the very short menu were nog available and the chosen fried chicken was of awful quality. It was still cold on the inside, aparantly just defrosted, and there was water coming out when cutting open. The waitress didn't ask if everything was ok, didn't ask anything during our dinner. When she took away our plates, which we could not finish so bad, we dared to mention our dislike, she rolled here eyes. Not getting a tip afterwards made here even more unfriendly. She was not able to say goodbye. The breakfast experience next morning was better. The (Hungarian) staff was very friendly but it occurred to me that the buffet was very plain with limited choice. For us the one night stay didn't meet our expectations and the price is no value for money. Read 269e for a room.

A boutique hotel merely 15 min away from the centre of Salzburg and Airport. The service was amazing and everyone was very helpful and cheerful. The owner himself is very closely involved in the operations of the hotel and it shows how well managed the hotel is and amazing care for all guests. The team is super flexible with every request. The food is delicious and the breakfast spread has many options for vegetarians. The rooms are large and very spacious. Our 17 month old daughter fell sick during our stay and the owner arranged a doctor on call within 15 min of reporting it. Many thanks for an amazing experience, stay and support. I will highly recommend staying at this property. If I am ever in Salzburg, this is where I will stay.

I write this review on the last day in my room at the Heffterhof Hotel in Salzburg. I started my stay here with my family on a tour, but got sick with COVID on the night we arrived. From the following day, as my family had to continue on back to our country, the Heffterhof Hotel staff cared for me like family. From management to the front desk, from the kitchen to the cleaning staff, everyone pitched in and went out of their way to make my stay and recovery as comfortable as possible. This service required way more effort than the normal guest as I had no family there to help me. But they checked in on me and brought me food and drinks. They brought tissues and extra towels. They ordered food out for me when the kitchen was closed. Instead of being treated like someone in quarantine, I felt like a member of the family being helped back to health. Customer service is always important in the hospitality business, but when things are going really badly for the guest, the kind of support I received at Heffterhof Hotel means everything to you. Thanks so much to all the staff at Hoffterhof Hotel!

Il nostro viaggio è stato un viaggio in famiglia con anche il nostro cagnolino. L’appartamento era molto spazioso e la cosa secondo la più importante era la polizia. La polizia era perfetta. Abbiamo avuto qualche problema a trovare Parcheggi perché la recensione parla di una proprietà con un parcheggio. Il parcheggio c’è desiste però chiaramente Quando la struttura è piena e tutti viaggiano in automobile trovare il posto per l’auto diventa difficile noi purtroppo abbiamo avuto qualche difficoltà. Questo non erano piaciute molto perché era a causa di stress. Siamo andati in un periodo molto caldo però l’appartamento aveva un ventilatore e un condizionatore quindi siamo stati abbastanza bene. Il punto della struttura comunque eccellente i servizi descritti ci sono e ci siamo trovati molto bene