Grand Lily Hotel Suites

During my three-day stay at the hotel, I was quite disappointed with the overall cleanliness, particularly in the bathroom, which had a persistent bad smell. Despite reporting the issue multiple times, the problems persisted, making my stay uncomfortable. I hope the hotel can address these concerns for future guests.

A very Pleasent experiance in heart of Mubarraz

We booked two rooms for two nights, one for ourselves, and one for our daughters. During our stay we each had to request new rooms because the sewage smell coming up through the pipes in the bathrooms was overwhelming. Hair was still on the floor in the bathroom from the previous occupant. The shower in our first room was dirty, and the glass was covered in soap/shampoo spots. The rooms weren't made up each day which isn't usually a problem if you are informed of that (which we weren't), and if they leave enough toilet paper, soap, towels, bottled water (cause you really can't drink the tap water) etc to use on the second day - which they didn't. The bathroom tap in the second bathroom didn't work. The remote controls for the TV's in the rooms needed new batteries and worked sporadically, and the internet was absolutely terrible and dropped off every few minutes. We were told the issue with the internet was because the hotel was full. The beds are very firm, which is usual for this part of the world, and the air con was very loud in the bedroom. The staff were pleasant but very slow at fixing any issues. We waited two hours for our daughters to be able to change rooms on the second evening (due to the smell) and we waited even longer for them to drop off our requested bottled water, towels and toilet paper, so much so that at the finish we had to go and collect these things ourselves. The kitchenette in the rooms have two bowls in the cupboard, two glasses and two cups, but no cutlery or plates, and nothing with which to wash the dishes with if you use them. No dishwashing detergent, or cloth to dry anything with. Which worried me how they clean these items between guests. The tea bags you could use weren't in a wrapper so didnt feel hygienic or safe to use. I wouldn't stay here again, and definitely wouldn't recommend anyone stay here until they fix their sewage problems and offer even a basic room service that you would expect at a hotel.