Hotel berhampiran Macatawa Ale Company, Holland

Hotel was close to family that I was visiting. Over all a great trip.

I am a Lifetime Diamond member and frequently stay at Hilton hotels. During my stay at the DoubleTree in Holland, Michigan, I opted for the AAA breakfast-inclusive rate, which I typically do not choose. As a Lifetime Diamond member, I also receive a $15 daily food and beverage credit, but in this instance, I expected breakfast to be fully covered, with the exception of the tip, based on my booking. Unfortunately, the hotel incorrectly billed me for breakfast, then attempted to credit me based on my Diamond status, which is not what I had booked. I approached the front desk to resolve the issue, and the situation became unnecessarily frustrating. The staff member I encountered, who seemed very young and inexperienced, appeared completely unable to handle a basic billing discussion. When I attempted to show him my booking confirmation on my phone, he interpreted it as an aggressive move and ran to the back, visibly upset. It was clear that he was not equipped to handle even minor customer service inquiries. Perhaps he would be better suited to a non-customer-facing role, such as housekeeping or back-of-the-house operations. Ultimately, I had to call Hilton directly to resolve the billing issue, which should have been a simple fix. As for the hotel itself, it is substandard, barely above the level of a Ramada Inn. It appears to be poorly maintained, possibly in receivership, and clearly lacks adequate staffing. Based on my experience, I cannot recommend this hotel unless significant investments are made in both its facilities and staff training.

I checked into this hotel and was putting in a room where a window would not close so I proceeded to the front desk to get my room changed. No problem there I did notice that the floors are sticky while walking around, The smell of curry filled the hallways of the entire hotel. The carpets were absolutely disgusting. The people at the front desk were rude and never gave me a wake up call as requested. Also housekeeping was terrible. They left my bed a mess, but did tuck in the sheets, and they have the worst pillows I've ever slept on. Do not stay at the hotel unless you cannot afford to stay somewhere else. One last thing the breakfast is not even a breakfast. It's a brown paper bag with crackers and water. You're lucky if you get a yogurt.

Wonderful staff and location. I go to Holland twice a year to see family and have stayed in many of the hotels. This was my first visit at the Quality Inn. I was pleasantly surprised. Jason was so great at the front desk. Our room was clean and very comfortable. Location can't be better to explore both Holland and it's super quick to Saugatuck from here. I never eat breakfast at the hotels. I prefer to support local restaurants but the coffee was good and the breakfast area was displayed nice and very clean. If you're looking for great value in a great location this is a great option. The outdoor pool needs some work but it looks like it's next on their list to work on. Thank you to everyone that works here. Your kindness was appriciated.

The GM, Mario Diaz Jr., went above and beyond to allow my stay to be an excellent experience. They hotel had everything I could think of, i.e. microwave, fridge, dishwasher, etc. Loved having two separate rooms for living area and bedroom/bath. A good variety at the free complimentary breakfast. All of the staff were very pleasant and accommodating.