Hampton Inn Roanoke/Hollins-I-81

Staff was so friendly and helpful, room and bedding was wonderful and the breakfast was outstanding with lots of variety. Love this place!

Needed some extra time in the morning so I asked for an extra half hour check out time front desk was able to accommodate. Upgraded remodeled unit. Often times Hampton inns are out dated with old wooden furniture in the rooms but this one was good with more modern appeal

We had booked and paid for a hotel room. when the clerk arrived, he could not find our payment for a long time (there was a problem with the Internet), but they nevertheless accepted and settled. Thanks a lot! everything is clean and perfect! tasty breakfast!

This location is under renovation and the pool is closed, there are no refrigerators and some of the rooms have issues such as broken AC in our first one then a broken lock on the door in our second one. The manager did work hard to get us settled in a good room.

We were very well pleased in every way. The beds were especially comfortable.

The hotel was under renovation which was not known until we pulled into the parking lot. Construction materials, workers, guests and smokers all shared the same side entrance and parking was limited by the construction laydown area. Should have discounted the rate for putting up with this mess. Did have a recently renovated room which was nice

This hotel was a remodeling mess in mid June ‘23. Lobby and breakfast areas closed and unpleasant makeshift spaces substituted. Some glass at end of parking area where temporary entrance relocated. Unrelated- shower was luke warm (water was hot the following morning). Guess what- no mention of any if this on Orbitz and no reduction in price.

Where to begin?! First of all, when I arrived I went to my room and found I had been placed in a two queen size bed room instead of a king size bedroom. When I called down to the front desk to express my concern, the staff member said my reservation had been changed earlier that day but they couldn't see why. They said "maybe we lost the details for your room when we started our renovations" (a totally bogus suggestion as they are run by Hilton - and Hilton's computer system wouldn't be taken offline because of a single hotel renovation). The woman at the front desk said the general manager was not in and wouldn't be in until the following morning; they couldn't correct my situation themselves because the hotel was sold out. You may wonder why I was insistent for a kingsize bed instead of two queens; not only is the kingsize room more spacious but the kingsize beds at Hampton Inns are less "hard" and stiff to sleep on. The following morning, I had to call the front desk and Hilton itself to finally get a hold of the general manager. After I was subsequently moved, the following day I did not receive cleaning service in my room until I called down to the front desk to get housekeeping to come by; I had requested cleaning services for every day I was there. The second day again I had not received any cleaning services and had to go retrieve new towels from the front desk myself. The front desk personnel did not seem surprised that housekeeping had not gone to my room.

Mgr at front desk was very helpful