Prince Hotel Marco Polo

Prince Hotel Marco Polo Reviews

Prince Hotel Marco Polo

Harbor City, No.23 Canton Road, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
Prince Hotel Marco Polo
Prince Hotel Marco PoloPrince Hotel Marco PoloPrince Hotel Marco Polo
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Prince Hotel Marco Polo Guest Reviews

4.6/5
Great
3434 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3434)
Positive reviews(3302)
Reviews with photos/video(552)
Easy to get around(416)
Convenient for shopping(392)
Large rooms(322)
Friendly front desk staff(106)
Delicious breakfast(80)
Close to train station(48)
Nice sea view(44)
Easy to add bed(15)
Negative reviews(132)
Royningbo
Superior Room
Stayed in Jan 2025
Business travelers
119 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Great location, nice rooms, after 24 years staying in the hotel where my Asia journey started
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gaik ni
Superior Room
Stayed in Aug 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 21, 2024
Location excellent. Customer service very nice. Housekeeping also good. If carry big luggage have to walk up few staircase from shopping mall entrance. The room is big. 2 double bed and 1 sofa bed. Everything is so perfect.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
clinnz
Superior Room
Stayed in Dec 2024
Couples
5 review
1.7/5
Posted on Jan 13, 2025
This hotel wasn't worth the price. The cleanliness is poor, they didn't replenish the amenities after making up the room. Also they didn't clean the desk and floor properly. My shower head was leaking and they changed a new pipe, but did it wrong. The shower head is loose and hit my head. Their attention to detail is the worst.
Response from Property: 尊敬的貴賓:感謝 閣下入住及能抽空分享於太子酒店的住宿體驗。關於在入住期間所遇到的各種問題為閣下帶來不便,我們深表歉意並會予以跟進及改善!正是您的寶貴意見幫助我們不斷改進細節,提升服務質量。在此,我代表本酒店管理層和全體員工對您表示由衷的感謝。期待您再次下榻太子酒店。區域總經理 魏嘉興 謹啟
Guest User
Superior Room
Stayed in May 2024
Business travelers
34 review
4.2/5
Very Good
Posted on Jun 22, 2024
Easy connect to west koonlong high speed rail station, also connect to harbor city with many restaurants and shops.
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Salina Y
Superior Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The staff are friendly, professional and extremely helpful!!! If you have a questiin, they will help you figure it out :-) If one doesn't know, another one will!!! I couldn't have picked a better place to stay...near to everything: the Star Ferry, the subway statoins, the malls, restaurants and cafes! Water for the room everyday...you will need water to stay hydrated for walking to everywhere! I will definitely come back if I can put up with the 16 hours flight time :-( Thank you, Prince Hotel staff especially the concierge staff!!!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Anonymous User
Deluxe Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Great location, easy access, clean & tidy, spacious room and great services. We had a really nice stay and will definitely return for future stay.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Alot of high end shop in this area and also near the harbour and bus stops ,and trains and MTR are also walking area. The hotel across the road from the apple mobile phone shop. I would stay in the this hotel again .
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
RAPEE
Superior Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Good location nice service good breakfast and convenient to the shoppers street
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Mar 2024
Family
3 review
4.2/5
Very Good
Posted on Apr 19, 2024
Its really convinient to stay in this hotel, we booked 3rooms and stayed 4days, with free breakfast so less hassle in the morning, after that can check around because hotel is inside the mall, near taxi lane. This is really a must book hotel speacially when you are with the kids.
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Anonymous User
Deluxe Room
Stayed in Dec 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Jan 17, 2025
Nice hotel, good breakfast, gym could be better but enough, room clean
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
SunflowerSY
Superior Room
Stayed in Mar 2024
Travel with friends
241 review
4.2/5
Very Good
Posted on Apr 9, 2024
Location: Just next to Harbour City Shopping mall. Great location. Service: Good customer service Room: Clean. Spacious. Modern design.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Brian Tuey
Superior Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Good location in Tsim Sha Tsui with great service. I recommend! Easy to walk to Star Ferry, nearby entertainment, luxury shops and much more!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Connecting Superior Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
friendly and helpful staff . Great location for shopping and dinning .
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Sim Nancy
Superior Room
Stayed in Aug 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on Sep 26, 2024
Location is great but room rates are too expensive. Reception service is good especially to the conceige Mr Gordon he is very helpful to explain some roads directions and helps me to bring my luggage to the taxi waiting area.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Jul 2024
Business travelers
16 review
4.0/5
Very Good
Posted on Sep 6, 2024
I will complain to the booking platform about a man with glasses in your hotel's breakfast service on September 1st. He took away the food without my finishing the meal, and even poured the food on my mobile phone. I reserve the right to claim for compensation.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong