Hotel berhampiran Shatin, Hong Kong

Bagi percutian keluarga, kami memilih bilik keluarga di hotel ini, dengan satu katil besar dan dua katil kecil, cukup untuk 2 dewasa dan 2 kanak-kanak. Bilik ini kecil tetapi selesa, dan air mineral botol turut disediakan. Penghawa dingin dalam bilik berfungsi dengan sangat baik. Hotel ini hanya 5 minit berjalan kaki dari pintu keluar C stesen Wan Chai, 8 minit berjalan kaki ke hentian tram (ding ding car), 15 minit berjalan kaki ke Star Ferry, dan 5 minit berjalan kaki ke perhentian bas lapangan terbang. Pengangkutan sangat mudah. Jika kami datang ke Hong Kong lagi di masa hadapan, kami pasti akan mempertimbangkan untuk menginap di sini lagi.

I am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations. First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience. After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan. Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience. Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked. My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay. The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory. The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation. The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs. I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay. In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay. I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts. Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests. Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.

Hotel berjiwa muda yang bersih dan terletak di pusat bisnis dan perbelanjaan Tsim Tsat Tsui . Sangat menyenangkan menginap di hotel ini kebetulan ada axara perkumpulan pecinta mobil mini old yang sangat digemari anak saya. Jarak hotel ke halte bus dan terminal mtr sangat dekat. Banyak pusat perbelanjaan fashion dan makanan serta oleh2 disekitar hotel. Reception dengan jiwa muda yang sangat humble.

Saya menginap di ParkLane Hong Kong kerana dijemput untuk Pameran Lukisan Antarabangsa Hong Kong yang diadakan di Perpustakaan Pusat Hong Kong. Lokasi hotel yang berdekatan sangat memudahkan perjalanan saya untuk urusan perniagaan ini. Kakitangan kaunter penyambut tetamu dan pembantu tingkat sangat membantu. Salah seorang kakitangan wanita di kaunter penyambut tetamu malah menaik taraf bilik saya secara percuma. Saya sepatutnya menginap selama dua malam, tetapi saya daftar keluar pada jam 6 petang hari kedua. Sarapan pagi mempunyai lebih banyak pilihan Barat dan sangat sedikit pilihan Cina, tetapi ia memadai. ParkLane Hong Kong terletak di lokasi yang strategik berhampiran MTR Causeway Bay dan perkhidmatan trem 'Ding Ding', menjadikannya mudah diakses. Tepat di seberang hotel adalah Victoria Park, dan terdapat banyak kedai serta restoran berdekatan. Yang paling penting, pengangkutan sangat mudah.

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Location between CWB and Wanchai, about 10min walk to MTR stations but tram just across the street , staff were supportive, family friendly, booked triple room and kids got cute teddies upon checkin

Saya tahu hotel di Hong Kong mahal, jadi memandangkan harga untuk hotel ini rendah, saya menjangkakan apa yang saya bayar. Walau bagaimanapun, keselamatan dan kebersihan asas tidak mencukupi. Kebersihan hanya sederhana, tetapi masalah sebenar ialah melihat tikus berlari di sepanjang wayar di siling. Proses tempahan juga kucar-kacir. Saya terpaksa membayar yuran tambahan hanya untuk mendapatkan bilik bertingkap, hanya kerana ia mempunyai katil berkembar dan bukannya katil bersaiz double. Ia terasa seperti penipuan dan pengurusan yang lemah. Lokasinya juga sempurna.

When I booked I didn't knew it was in the Chungking Mansion. Its know as the ghetto. Let's start with the good thing. It has a great location, close to everything. The problem is that Chungking mansion is a massive appartement complex and has a streetmarket down. It is really unsafe according to fire safety. Everything has dust and I got really claustrophobic. The first night I didn't sleep cause I was scared of getting trapped in case of a fire. The cover of the bed was really dirty and had body liquid stains and fungus. So I end up sleeping under my disposable towel. I would have really want to go to another appartement, but I already paid really much money and a better place would have even cost way more money.

Kali pertama memandu ke Hong Kong, saya fikir tidak mengapa untuk tinggal sedikit jauh memandangkan ada kereta. Tidak sangka pemandangan di Tsuen Wan pun begitu cantik! Tempah bilik keluarga tiga katil boleh tidur 4 dewasa, dan harganya berpatutan, tidak jauh beza dengan harga di tanah besar. Ini memang melebihi jangkaan, mesti puji! Satu-satunya yang mahal adalah bayaran letak kereta, HKD200 untuk 24 jam tanpa keluar, dan hanya boleh menggunakan Octopus Card untuk masuk dan keluar. Lagi satu, cerun masuk dan keluar dari tempat letak kereta itu sangat curam! 🤪

Stayed at Noble Park Hotel during my trip to Hong Kong. The location is quite convenient as it is within walking distance of Jordan MTR Station, and there are plenty of eateries, convenience stores, and shops nearby. Getting around was easy whether by MTR or bus, and there were many food options in the area even late at night. One thing to note is that the hotel does not really have a proper storefront or prominent signage. However, once checked in, the room is generally comfortable and looks good. We booked a Superior Twin Room, which was on the smaller side with two single beds. There was only a narrow passageway leading to the bathroom, and the combined toilet and shower area was also quite compact. That said, space constraints seem fairly common in Hong Kong hotels, so it was more or less what we expected. The room appeared clean overall, although I did experience some flea bites during my stay. I am not certain whether they originated from the hotel or elsewhere. The room was equipped with basic amenities including a TV with local channels, a hair dryer, and a kettle. Complimentary Wi-Fi was also available. The only hiccup during our stay involved the room key card. On one occasion, we were unable to open the room door. A female staff member assisted and suggested lifting the handle before opening the door. However, when we returned later, the same issue happened again. When we approached the front desk, we were initially advised to follow the same method as before. After trying unsuccessfully and noticing that the card reader was making a different beeping sound, we informed the staff again. She then came up to check and eventually reprogrammed the key card, which resolved the issue. While the problem was ultimately fixed, the experience could have been handled more proactively. Overall, the hotel's biggest strengths are its location and convenience. If you are looking for a reasonably priced stay in a central area and do not mind smaller room sizes, it is a practical choice for exploring Hong Kong.