Had several issues with this hotel. Apparently, it just went through renovations and the phone jack in our room got covered up. Could not contact the front desk because the phone couldn't be connected to the wall. They have Direct TV as their provider, it didn't work in our room. The assistant manager was excellent in helping and trying to get us taken care of. We were moved to a different room which had a working phone and TV, but then the next morning the hot water had to be turned off due to a leak. We could not shower so had to leave and make our trip short because we had no other option but head back home. Again, the assistant manager, Jackie, was great to work with, she honestly deserves to be recognized! She recommended we contact ******* and make them aware she's going to refund us one night.
Maybe this will be a better hotel once all the renovation mistakes get fixed!
Terjemah