Hotel berhampiran Horley Town Council, Horley

We had our vow renewal reception here for the most part it was amazing the history the rooms ect but was disappointed with staff and a few other issues Francesca was amazing but some of the other staff were rude to a few of our guests, the tables was not set out like we agreed when i spoke to the manager he said he was doing it his way. To many tables left were the disco was, we had exclusive half hire which means our guest’s only should be in the manor but when some older guests went to sit round the fire to chat there was another couple there that wasn’t with us so our guests couldn’t sit round the open fire . Also oneof the rooms included was full of chairs the receptionist was good and had them moved to another room but this took a while because her paperwork said it wasn’t included but our paperwork said it was . We was told at 12 all non staying guests were to leave , and the bar would remain open for our guests staying as long as we wanted but they called last orders at 11:30 and that was it ,it stayed closed so we couldn’t even order a soft drink or packet of crisps when a few of the guests were hungry and thirsty.

Perfect choice for rest over the night, before( or after) your flight.The price was cheap compare with another hotels closer( 87,5, with breakfast included).The hotel has 24/7 pub at groundfloor and also shuttle bus who run every 20 min for only £4/pp. For my early flights from Gatwick airport Travelodge it will be my favorite accomodation.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Great location, right next to departures. They have a free hot drinks machine in a room on one of floors but no food. There are restaurants & shops very close by though so it’s not a problem.

Getting to the hotel After some inconspicuous sign-posting and a short chat with a driver of a different hotel shuttle bus, I was able to make my way to the hotel from Gatwick. It was a short ride, and the shuttle takes card, so there's no need to try and scramble change together. The hotel The hotel is clean, the staff are friendly and the restaurant has decent meals. The room itself was nice and clean, and I got a great night sleep before my next flight. Getting to the airport The shuttle arrives right outside the hotel, and there are timetables at reception. The shuttle is available early to late and was on time.

Stayed here before our flight the next day ,parking was straight forward no problem lots cameras taking photos of car so if problem it's on camera great idea lots security cameras so again car safe . Booking in very quick and easy no problem there only problem was £50 taken out of bank as a just in case this was not returned for a week bit annoying. Room was spacious and comfortable and clean was great for us both . Parking for 15 days was included the price . Dinner was good the beefburgers where massive and tasty ,on return collection of car was 5 mins no problem there taxi to and from hotel by metro cabs was the best yet and cheap we will use again big thanks

Excellent service best room in the house! Really enjoyed the bath and bed so comfortable. Had dinner in the restaurant was truly amazing and breakfast in the morning. Thank you for having us to stay.

Stayed here with family while visiting Chessington theme park. The hotel is located in nice quite part with beautiful views. The staff were brilliant and very helpful. Staff recognised my membership status and explained all benefits. The room had few stains but overall was comfortable. Note the place has no restaurant or anything at walking distance but few local places offer delivery. Breakfast was unfortunately a bit letdown for us 2 days in a row as the hash browns were cold and croissants not warm! Being vegetarian that were the options I went for as didn’t have much choice. Thankfully good coffee machine so had lovely cappuccino. I will however stay again more for the great staff and the location of the hotel.