Hotel berhampiran Butterfly Forest, Horseshoe Bay

I loved this place despite some downsides. It’s in the best area of the island, at walking distance from a stunning beach (Horseshoe bay). I booked it because I’m a digital nomad and Selinas are normally great because they offer a coworking space. The only issue is that I work European hours and I often finish at 9:00pm (as most of digital nomads I guess) but the kitchen closes at 09:00 and all the restaurants in the island close at 09:00pm too. The result is that during the week you cannot eat 😅 that’s not optimal. On top of that Wi-Fi stopped working for one whole evening and the following morning and I was stressing out because I had to send some urgent emails that could not be sent. For the record - there is not even phone signal so you cannot use data as a backup, you really need to rely on the Wi-Fi. Another flaw is that it’s too far away from everything, the only supermarket is 1hr walk (the bus runs only a few times a day) and they don’t even offer a scooter hire service (I had to get the bus and go to the other l’art of the island - it would be great if they organised something for guests). Nevertheless if you’re staying for the weekend it’s totally worth it. The staff is really nice, the restaurant offers good food and the place is just like paradise, it’s in the middle of the koala park. You are immersed by nature and it’s stunning. The dorms have very comfy beds and some have their own bathroom which is great. I am writing what to improve just because this place could be even better and has some room for improvement. But I highly recommend anyone to go (and I am already doing so)

We had four bookings on the Friday evening, we arrived at 1:15pm, one rooms wasn’t clean which was okay as Check-In was 2pm. When I arrived back to the hotel a little after 3pm with my keys to the room, I went up and the room had not been cleaned. I went down to reception they did apologise and gave me another room key. A few staff members had called in sick, which is understandable at the post-Covid times. When we got to the the room it was run down and didn’t look like the photos at all. On our check out morning, the adjacent room, had obviously checked out early with housekeeping being in the room around 8am, making all sorts of noise and speaking really loudly, too bad if you wanted a sleep in. Our other friends had some issues too. They also had a weird cemetery photograph on the wall which seemed out of place. I was really hoping this would be a new place to stay as we are frequently in Townsville, next time let’s hope Rydges isn’t fully booked so we can stay there again.

From the minute I arrived I was made to feel incredibly welcome! Adam the manager made me feel immediately at home! My room was everything I needed for my 2 week stay. Clean and comfortable with comfortable bed with all the nessacary amnenties. Conveniently situated by rhe pool with beautiful views across the road to Geoffrey Bay and a short walk to Alma Bay which in my opinion is the best swimming beach on the island! Situated next door to the pub with great seating and a pool with a very extensive menu it was everything I needed! The bus stop was also a short walk away which was a good way to explore the rest of the island. Arcadia Hotel is also a good starting point for walks into the National Park and over the hill to Nelly Bay with stunning views! A perfect way to end the day is to walk across the road in the evening to the old wharf and see the Rock Wallabies that come out looking for food! Within days my room.became home and Adam made me feel like family. Nothing was too much trouble to ensure my stay was the best it could be! I cannot recommend Arcadia highly enough for the perfect place to stay and base yourself to explore the Island and come back to at end of day to relax on private balcony area looking out to sea! I've travelled extensively all over the world and stayed in many different places and Arcadia is up there for ticking every box you need for the perfect place to be! It was very hard to leave so I will definitely be back.! It really was my home away from home. Thank you Adam for your amazing hospitality. Magnetic Island is such a magical place ...and Arcadia Motel is the perfect place to stay and experience it!

We stayed for 7 nights. When booking the receptionist helped us book a room that was quiet, private and had a view. The room was clean and comfortable. The hotel is on top of a small hill close to the start of the 'goat track' up Castle Hill, and a 15 minute walk to the CBD in one direction, the Strand in another, and about 20 minutes to the ferry terminals. There is free parking on site.

Kakitangan semasa daftar masuk sangat baik. Malangnya, katil kami rosak dan merupakan perkara yang paling tidak selesa yang pernah saya alami. Kami menasihati penerimaan tetapi tiada apa yang dilakukan untuk menyelesaikan masalah itu

Rooms are dark dated and extremely run down Paint work looks dreadful peel off furniture ie dressing table Chairs in rooms are dirty with black over used areas The room was cleaned but the furnishings Lee the feel of cleanliness down Reception friendly Beds were comfortable As a family we were lucky it was just a one night stop over room’s depressing feel to rooms ..we didn’t pay much therefore get what we paid for I suppose Wouldn’t recommend needs a re-vamp

非常滿意，非常喜歡

We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.