Hotel berhampiran The Reject Shop, Horsham

Classic old style pub..... High ceilings and vintage bathrooms and furniture. Was very happy with my budget stay. The staff member who showed me to my room had a lovely smile and eyes with a sparkle. Would stay again 😘

Cranky woman at front counter was unnecessarily rude and unwelcoming upon arrival. Booked two rooms via lastminute.com with special request on one of the rooms at the time of booking a week earlier due to father and daughter travelling if they could please have separate beds. Upon arrival we were advised each room only has a queen bed. Trying the 'I'll get angry at you before you can get angry at me approach' she went straight to accusing me of selecting a cheaper room. (Two people in a room ?) I asked if my request was looked at, and if there was any point making a request at all if its not read. She then went on to say 'well it still doesn't matter because you were the one who chose the wrong rooms' and that they did receive the request but the person who took the booking didn't tell her or call me to make other arrangements - so in other words they have their own internal communication issues. Very quick to relieve herself of any responsibility in the matter by allocating blame to her colleague (when we weren't at the point of being bothered - just stunned), hoping to simply comply and sort it out if possible. Without my request to do so she rang another incoming traveller asking her to give up her 'executive suite' and that we should count ourselves lucky that she did. I advised her to charge whatever difference in cost to me there is was a result only to be patronised by saying that she will 'let it slide on this occasion' (like there will be another occasion!). If you like having your head bitten off and being treated with contempt the moment you arrive, this is the place for you. Very average property which without a basic level of polite service to compensate does not represent the town favourably. Walls are like paper - had to sleep with my headphones due to people having loud sex in the room next door, and woken early by maintenance at 6am using a blower vac outside the building.

Clean, attractive & lots of thoughtful extras. We appreciated the tissues, face washers, cold water in the fridge & WiFi. It was quiet, comfortable & super clean. Thanks, you're our choice for staying in Horsham. See you next time!

We only had a night stay in this motel. We arrived close to midnight from a long drive (SA) and we had received after-hours checking in instruction from the reception people. It was a good stop (location) if you want to have a break from driving between SA and VIC.

We arrived after dark and could barely find the turn off from the main highway- no signs, nothing that shone up in the car headlights, no white painted lines. Then we got to the entrance and the reception area was in the dark - no lights and we had to use a torch to find the key lock box to get the key to the cabin. Then the drive down to the cabin was very dark with minimal lighting. The cabin was clean and tidy, but not well appointed. The worst issue with this place was the constant noise from trucks on the highway (mostly using air brakes) - the highway is the main route from Victoria to South Australia and West Australia, so lots of trucks. Not recommended if you want some sleep.

Spent a night in one of the cedar cabins . Very clean and comfortable. The new managers, Pam and Shane have made a big difference. They are so friendly, acknowledging everyone they meet around the park. Pam was showing us the hall late afternoon when a guest asked if they were showing the footy there. Pam organised it at short notice all with a smile. It was obvious to us that a good guest experience is important to Pam and Shane. The pool area is well maintained and tidy. The views are great and the park is very family friendly. Great spot for a family holiday.

Out of all the Halls Gap hostels I've stayed at the YHA is officially my favourite. The place has a really good atmosphere and the owners are some of the nicest I've met whilst travelling - they were happy to share local knowledge and made my stay all the nicer. Location is great and the facilities were clean and well maintained - they are really committed to being eco friendly and covid safe. Also I booked via the YHA itself so the price for my private room was cheaper than what I saw on the booking sites. The only negative I can think of was the type of toilet roll holder they have in the mens' toilets. Will definitely stay here again!!!