Hôtel les Hortensias du Lac

Excellent location for this small hotel literally on the Hossegor lake shore, also only a 5-min walk to the Atlantic ocean. Nested in a residential area, it is very quiet and offers a chic yet casual atmosphere. The room we stayed at ("room with lake view") was small but benefited from a terrace overlooking the garden, pool and the lake in the background. The people at the reception area were charming and very helpful. The downside however is the food when you are vegan. While we could get along for breakfast (at least they could provide plant-based cappuccinos) with fruits and granola, all the pastries, cakes and hot food offering was completely non vegan, which considerably limit the choices. The worst however was the restaurant: despite asking ahead of time for the possibility to accommodate us through dedicated menus (the standard one does not offer a single vegan dish, and we were traveling to celebrate our anniversary) we were unfortunately told that was... not possible! What kind of chef does not even want to give this a try in 2024?! That was extremely disappointing and, quite frankly, a first! Fortunately the reception staff helped us find alternative restaurants in Hossegor that could accommodate our diet.

The hotel is in a great location right on the lake and a 5 minute walk from some of the best beaches in Europe. Our room was clean and tastefully decorated but could have benefitted from a stand-alone shower rather than a bath (there’s a lot of sand around!). The vibe is relaxed and cool. The staff were attentive and very helpful. Great breakfast spread. We didn’t eat in the restaurant as we preferred the seafront bars and restaurants where you could watch the sunset. Nice pool, good wifi, free parking. Nothing to fault really.

TRES BEL HOTEL / BIEN PLACE / TRES BONS PRODUITS / UN SEJOUR DE REVE tout peut se faire en vélo ou à pied, le lieux est magique , on y mange très bien A faire absolument

Hotel is neat and calm, well situated at 5mn walk from the sea. Rooms are small and 45EUR overcharge for each child per night does not make sense when there is no extra bed. Hotel facilities are fine. Food at the restaurant is very good but the choice is extremely limited with only three starters and three main courses so that it does not make sense to stay longer than one night at the hotel. The poor choice means you must look out for some other places to eat a few kilometers away by car. The local alternatives from the bar menu like a 250g beef for +90EUR must be ordered 24h in advance is very expensive, inconvenient and boring. Service was unequal, apparently better done by younger and less experienced staff. Client management by Sophie, the manager, was absolutely despicable. Sophie tried to overcharge us 400EUR when she charged us the full cost for a cancelled night in a future stay although the contract stipulated the hotel can only keep the advance, which was half the price of the room. We had a pretty long argument although the written conditions are pretty clear. Her very dishonest behaviour is absolutely unacceptable, particularly in a hotel supposed to cater for high quality service. At the end, Sophie the client manager had to accept the reality of the sales conditions. I am wondering how such person can be fit for a client service role unless her assignment is to screw the clients. For the last ten years, we almost always visit Relais & Chateaux while in France and this has been our only bad client experience. Besides the horrible experience with Sophie, the client manager, the small room and the limited menu convince us that this hotel is not appropriate for family or stay beyond one night. We will certainly never return there and do not recommend it.

The hotel is in front of the lake, and super quite and nice. Tastefully decorated an with a superb staff that really want to help you and make your stay very pleasant. I enjoyed the spa, the pool and the free bikes available there for touring the area.

We had a very pleasant stay at the hotel. People are very nice and welcome you as you’re own home. Location is excellent and all facilities are very convenient. We recommande and we’ll come back for sure !