Hotel Kolam Air Panas di Tomisato

Check-In It was a very smooth experience. The process was completed in under 4minutes. The staff was well prepared with the room keys, offered a letter about the dinning options and hotel facility. At the reception the team included all Japanese speak but with multiple language skills like English, Hindi, Nepali, etc. Hotel reception also offers the guest to buy the face mask of various character to choose from. Room It was my repeat stay in this property. The room was prepared immaculately. The amenities were placed in the room included small water bottle, iron/iron board, mini vault for storing valuables, the alarm clock with facility to play songs. The bathroom also had bathing amenity like shower gel, hand soap bar, shampoo/conditioner. The room was also poorly lit as 3 of the lights were not working. In the complete room it was just 1 bulb that was functional. Room Service menu It houses a deep illustration of food items available for children/ adult. Besides that it also gives multiple option of beverages. The price are little bit expensive as compared to other properties in the region. Business center The hotel offers the use of computer on the mezzanine floor. It has 2 station, i.e 1 for English keyboard and 1 for Japanese keyboard. Sadly there is no printing facility. There is not printer provided, however if anyone want to print they need to sent the email to front desk email and they will print for the customer. It leaves me with a thought about the privacy of the documents. Hmmm. Something to look into. Restaurant Dinning The hotel practice social distancing. It offers the use of hand sanitiser, plastic gloves, and face mask. The ground floor restaurant is big with seating facility of over 75pax. The staff was very polite and humble in approach. While waiting for my turn I was promptly attended, asked if I would like a dine in or take away. I was escorted to a table of my choice, offered the menu and poured the ice cold water. The food was tasty, as per Japanese cuisine. The portion was substantially big, with a lot of accompaniments. Towards the end of the dinning experience it got busy with a lot of customers came in to dine. Overall a good experience. Checkout The hotel practices social distancing. The check out was prompt. With no bills to settle they offer a drop box to put the key. Points of concerns:- 1. The room was not as per my expectation this time as the toilet bowl was dirty with black strains in it. 2. The room was not sufficiently lit. 3. Printing facility to maintain privacy of documents.