Hotel berhampiran Bay Pointe Shopping Center, Houston

The rooms are clean, breakfast is nice but the pancake machine was broken, there is a small pool in which some kids were enjoying. The staff is outstanding and very helpful and polite. I am here due to Hurricane Ida but unfortunately, I can not stay because I am spending too much money on fast food. The area has a lot of restaurants to choose from and they are all delicious, I may try the Japanese restaurant today. There is a PetSmart, big lots, and Marshalls in the parking lot. The area is safe!! Bad: Very low water pressure but the hot water did work. I opted for a bath vs a shower. (this should really be updated) I gave a 3 star for value because, for this reason, the rooms are average cost $129, so there is no reason to cut back on the water pressure.

Good location right at the corner of i10 and hwy6. Room was clean. Lobby looked really nice. Friendly staff. Check in and check out was really fast. Plenty of parking. Also as per usual with best western and other 3* hotels, there was a coffee maker. All in all it was a great hotel at a surprisingly low cost. Would recommend.

I initially posted a review but had to remove it and provide an update. I stayed at this hotel for only one evening. I was in Houston for work and when I returned to my hotel room, all items I had in the room that were not in a closet or drawer were gone. In total, it was over $430 worth, including my gym shoes, apple magsafe charger, food, and toiletries. I informed the front desk and my experience with Lenice was absolutely horrible. No empathy at all for someone who had just had most of their day-to-day items taken and she was extremely rude. I cut the stay short and went to another hotel and filed a police report. It has taken 72 hours of me calling the hotel and IGH's corporate office to find out that anyone who went in the room denies seeing anything in there and I have to wait for the police to investigate. The corporate office has been no help. I'll never stay at another IGH hotel.

Shocked that this place has such good reviews. Three stars is generous. First off, I arrived at 4:15 and my room wasn’t ready. Check in is at 3. They asked if I would be fine downgrading my room since those rooms were available. I declined so had to wait about 30 minutes for my room. The room was fine, nothing great. The kitchen was nice I will say, as well as the bathroom. The bathroom wasn’t perfectly cleaned though. Their was a hair in the shower and white splatters on the door and wall. The bed was hard and the pillows were small and terrible. The sheets had been used way too many times and the fabric was beading up. They felt very worn. One of the pillows had a black smudge on it upon arrival as well. The remote was sticky but the AC worked well at least. As for the amenities, the breakfast was not great. Half of the items/options weren’t available all 3 mornings I was there. The juice was watery, bananas over ripe. Very disappointing. In the gym, I hoped to use the treadmill. The incline on it was broken but the rest of the gym was fair. The pool is small, water was cloudy and they have no hot tub. Upon checkout at 5 am, I requested a receipt to show my balance was $0 since this was a work trip. They informed me they weren’t printing receipts and I would be emailed one at the 11 am checkout time. Insane to me but I was given no other option. Well that time rolled around and I wasn’t sent one. I did call and they sent it to me immediately. The hotel is newer but the elevators are worn down, there were dead spiders in the main hallway and the main areas are very stuffy. Parking was okay, not a huge lot but they weren’t busy when I was there. The location, I was informed, is not great or safe. Being from out of town, I had no clue. I never felt unsafe but I didn’t venture out at all. The surrounding area left much to be desired as places to eat, shop and things to do. Location was decent to the interstate. I would not stay again.

Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.

My husband and I had a wonderful stay. Very clean rooms and excellent staff..Check in was fast also the wonderful lady that checked us went above and beyond to get us the right room so we cam see are yruck with a load on the trailer. It's a very quite place and we felt safe . Thank you so much for a wonderful , safe, clean place to stay. Oh also the breakfast is awesome..

Was looking for a quiet place so that when I was in I could rest from work travel. This fits the bill and has places close by to find food when I was hungry. Staff found something I left in my room right after check out and called so I had time to return and get. Thanks so much.

New (built 2022) hotel adjacent to freeway. Clean with exceptionally comfortable beds. Front staff member went out of her way to make sure our room was feather free. Breakfast was hot and plentiful. We didn’t have any problems with noise, so non-freeway side of hotel is definitely quiet.