Sonesta Essential Houston Hobby Airport

I just loved this hotel very comfortable and clean tv messed due to weather but that’s nature nothing on hotel end

Terrible! Booked an accessible king room. Got to the hotel and they checked us into a regular room. There were holes ALL OVER the blackout drapes, hair in the tub, and the fridge was frozen over and not cooling. Called the desk and he tells us he can put us in a different room. We pack up everything. He tries to give us another non accessible room. He gves us a room that is accessible, when I point out that we booked an accessible room, still not a king. We get to the room, turn the air on, unpack and leave. Several hours later we get back and it is 78 degrees in our room. We like it COLD. We had the AC set at 66. Go to the counter and tell her the problem. She tells me that some of the AC units have a motion sensor so they will not work if no movement. Well, what happens when we go to bed, I ask. She says it will turn off. Not acceptable. She says she can move us to another accessible room. We pack up everything again. We get to the 3rd room and turn on the air. Still not what we booked and paid for, as this one has 2 full size beds. We unpack...again. Get ready for bed since we have a early flight the next day. Husband gets in the shower, only to discover that the shower will not stay on. The plunger thing will not stay up longer than 2-3 seconds before going back to the tub faucet. We call the front desk, furious at this point. She has maintenance come to fix it. The ac NEVER got colder than about 75. Neither of us slept well, room smelled like cigarette smoke. Because it was a prepaid reservation through a third party, they can do nothing about our experience, other than let the manager know. Seriously THE WORST ROOM we have ever booked! Avoid this hotel! There was rust on the bathroom fixtures in every room, old carpet, dirty stained furniture, lifting wallpaper, water damage. It was terrible!

Room had dirty blanket and sheets on both beds. Dirty carpets and clumps of something on floor. …. Staff was very good though. Gave us clean sheets (that we put on), got us a tv controller because it was missing. We arrived late and were there to sleep for one night only, actually about five hours, or we would’ve never stayed and would have relocated for sure.

The hotel has potential but its transition to new administration proved to be a problem for us. I picked this hotel because of the airport shuttle and breakfast. It’s a lift service, but they did not communicate that. So I edited for an hour at the airport while trying to contact the hotel staff for clarification.The name change and the phone change confused everyone. I got stuck. So, communicate more the details in *******. The staff was very attentive. I do appreciate that!!but they said breakfast was 6 to 9 but there was no breakfast. I just left. Again, respectful staff caring are the reason I don’t give lowest rating

Stayed 3 nights, didn't know I had to request for them to clean room everyday, had front desk said they would bring me bags for trash never received had to her fresh towels.

NEVER AGAIN!! This was an emergency stay due to an early flight out for work. 1st off the pics are nothing like the actual hotel. In fairness, I do believe they are in transition from one owner to the next. 2nd the first room I was assigned looked to have have blood stains all over the carpet, immediately I left and went to front desk and the agent was very helpful and assigned me another room. 3rd, the second room also had stains all over its carpet but the room appeared to be cleaner. The bathroom was horrible though. The tub looked as if it had been used and never cleaned out. Bed felt lumpy so I slept sitting up in the desk chair with my close on and had all of my things sitting on the stand with the tv. Thankfully I didn’t have to use the restroom and all I needed was to brush my teeth and the water bottle I brought in took care of that. I wouldn’t recommend this place to anyone. Serious changes need to be done

Property is not as advertised. Old dilapidated building that wreaks of mildew, mold, and smoke (property advertised as a smoke free facility). Patrons sat and stood outside the entrance and back parking lot smoking and drinking. Paid online but requested refund in person. Denied refund.

People are friendly. Rooms smelt weird. carpets were stained. Headboard were dirty. Put a $60 deposit for the 3 rooms ($180)that my family was staying in on 2/17/2024 and I am still waiting for it to be refunded to my account 3/1/2024. Was told it would only take a couple of days. OK if you are staying one night. Would also like to had that they just changed owners so, maybe it will get better in time.

First they could not find our booking. Then the room they gave us had mold behind the bed and blood stains on the floor. The front desk moved us immediately To a different room that had roaches. The only good thing i can say about the stay is that the front seat lady was nice.