Hotel berhampiran Robinson-Westchase Neighborhood Library, Houston

Good location right at the corner of i10 and hwy6. Room was clean. Lobby looked really nice. Friendly staff. Check in and check out was really fast. Plenty of parking. Also as per usual with best western and other 3* hotels, there was a coffee maker. All in all it was a great hotel at a surprisingly low cost. Would recommend.

Don't use trip.com to book. So many tricks there on the website. Go book directly via hotels or flights.

I initially posted a review but had to remove it and provide an update. I stayed at this hotel for only one evening. I was in Houston for work and when I returned to my hotel room, all items I had in the room that were not in a closet or drawer were gone. In total, it was over $430 worth, including my gym shoes, apple magsafe charger, food, and toiletries. I informed the front desk and my experience with Lenice was absolutely horrible. No empathy at all for someone who had just had most of their day-to-day items taken and she was extremely rude. I cut the stay short and went to another hotel and filed a police report. It has taken 72 hours of me calling the hotel and IGH's corporate office to find out that anyone who went in the room denies seeing anything in there and I have to wait for the police to investigate. The corporate office has been no help. I'll never stay at another IGH hotel.

Hotelnya cantik. Bilik itu mempunyai cebisan makanan kecil di atas lantai. Saya suka reka bentuk hotel. Kakitangan yang sangat baik di kaunter penerimaan tetamu.

New (built 2022) hotel adjacent to freeway. Clean with exceptionally comfortable beds. Front staff member went out of her way to make sure our room was feather free. Breakfast was hot and plentiful. We didn’t have any problems with noise, so non-freeway side of hotel is definitely quiet.

Pros - clean hotel, friendly staff, convenient location Cons - elevator broken for my entire 4 day stay and room was on the third floor, wasn't comfortable taking the stairs late at night, gym was out of order, and lock on hotel door did not latch which made me uncomfortable and caused me to have broken sleep. Was told my rates would be adjusted due to all of the above but that was not the case. It was only discounted for the first two nights. I mentioned to front desk and they shared that they will advise management and adjust my bill. Well, that never happened. Would have left but all nearby hotels were not available for my remaining stay due to the many graduations in the area. Will not frequent again.

The receptionist was okay, even though she stayed on her phone most of the time. The AC in our room was leaking, so we had water all over the place. Cleaning ladies did not go to our room to clean our room, take the trash or change bedsheets. We have requested the baby crib before checking in, called days earlier but when we got there, no baby crib was provided to us, we had to wait to get it.

Shocked that this place has such good reviews. Three stars is generous. First off, I arrived at 4:15 and my room wasn’t ready. Check in is at 3. They asked if I would be fine downgrading my room since those rooms were available. I declined so had to wait about 30 minutes for my room. The room was fine, nothing great. The kitchen was nice I will say, as well as the bathroom. The bathroom wasn’t perfectly cleaned though. Their was a hair in the shower and white splatters on the door and wall. The bed was hard and the pillows were small and terrible. The sheets had been used way too many times and the fabric was beading up. They felt very worn. One of the pillows had a black smudge on it upon arrival as well. The remote was sticky but the AC worked well at least. As for the amenities, the breakfast was not great. Half of the items/options weren’t available all 3 mornings I was there. The juice was watery, bananas over ripe. Very disappointing. In the gym, I hoped to use the treadmill. The incline on it was broken but the rest of the gym was fair. The pool is small, water was cloudy and they have no hot tub. Upon checkout at 5 am, I requested a receipt to show my balance was $0 since this was a work trip. They informed me they weren’t printing receipts and I would be emailed one at the 11 am checkout time. Insane to me but I was given no other option. Well that time rolled around and I wasn’t sent one. I did call and they sent it to me immediately. The hotel is newer but the elevators are worn down, there were dead spiders in the main hallway and the main areas are very stuffy. Parking was okay, not a huge lot but they weren’t busy when I was there. The location, I was informed, is not great or safe. Being from out of town, I had no clue. I never felt unsafe but I didn’t venture out at all. The surrounding area left much to be desired as places to eat, shop and things to do. Location was decent to the interstate. I would not stay again.

The rooms are clean, breakfast is nice but the pancake machine was broken, there is a small pool in which some kids were enjoying. The staff is outstanding and very helpful and polite. I am here due to Hurricane Ida but unfortunately, I can not stay because I am spending too much money on fast food. The area has a lot of restaurants to choose from and they are all delicious, I may try the Japanese restaurant today. There is a PetSmart, big lots, and Marshalls in the parking lot. The area is safe!! Bad: Very low water pressure but the hot water did work. I opted for a bath vs a shower. (this should really be updated) I gave a 3 star for value because, for this reason, the rooms are average cost $129, so there is no reason to cut back on the water pressure.