I booked the 5th day test and go in this hotel. In the confirmation letter, it says clearly the package includes a 1 standard room(1 Adult) accommodation and RT-PCR test at Bangkok -Hua Hin Hospital. By my understanding, as RT-PCR test is included, all steps to finish the test must be included. It is hotel’s duty to schedule the test, pay the bill, send me to take the test, and release test result. This is common sense, should not be misunderstood. In my 1st day test, the hotel in Bangkok did exactly the same thing without any problem. It is totally a different story in Thipurai city hotel. My nightmare starts. In order to get the result early, I checked in yesterday at 1:30pm. The first question I was asked is “did you finish Covid test?”. I was absolutely confused. The purpose I came here is to take this test. How could I finish it by myself? The manager explained: by their definition, I have to go to hospital by myself. The package does not include transportation to the hospital. My point is to take test at hospital in one step to finish the test. As the test is included in the package, it definitely needs to include transportation to the hospital. He does not have right to define what RT-PCR test should include. Does my understanding has any problem? Any normal person should take it in this way. Otherwise, it is not a complete package. Let me take one step back, suppose the hotel has right to define the package. Transportation is not included. At least, they should tell me when we were signing the contract. As a customer, I have right to know all details at the time I pay for a service. If I have to go hospital by myself, they also need to provide hospital address, and explain the procedure to take the test. This is their duty. I did not get any information at all. As I foreigner, how do I know I should do it alone and finish it without instruction? Finally, I was told that they could help to call a taxi. The taxi came very fast, the driver knows all procedures. It is clear that he did this business many times. From Google map, the distance between the hotel and the hospital is 1.8km. I was charged 300 Baht. At this time, I understand why the manager hides the details about the he defined package when he contacted me before. Actually he emailed me several times. My wife even called him yesterday morning. He never said a word about this issue. 300 Baht is a small amount of money. It is really not worth to do so ugly. My story is not finished. Besides hiding important details, the manager is also tell lies. This is the thing I cannot tolerance and have to point out. When I asked him why did not tell me it is my duty to go to hospital beforehand, he spoke firmly several times that he provided this information to my wife. So it is her fault not to pass it to me. My wife is a Thai. They do not have any problem to communicate. My wife deny that she was informed. So she confronts with Kowit, the hotel manager on phone, asking when she told he
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