J·Mountain Hotel

Our stay at the J. Mountain hotel was beyond our wildest dreams. I rarely leave reviews but our 3 nights here were so stunningly exceptional that we felt driven to express our gratitude and appreciation for the stellar staff, service, and beautiful setting of this hidden gem of a hotel. The service was without exception some of the best if not the best I have ever experienced at a hotel, and I travel often, having visited over 20 countries in the last few years alone and stayed at many beautiful and well-known five-star hotels and brands. Despite being a very young hotel (having just opened in September) J. Mountain Hotel holds its own and then some. It began months before our stay when we reached out to the hotel on WeChat to ask for guidance on equipment, tickets, and transportation. As we are visiting from America the area isn’t necessarily the easiest to access or plan for. Responses were almost immediate no matter when we reached out and always went above and beyond. For instance, my mother is nearly 70 and although very active was worried about slipping and falling while hiking in icier conditions; they offered to even purchase crampons for us should we wish although they advised us we would not need them for the time of year we were here (they were right). While here their thoughtfulness included texting us updates on and warning us about inclement weather while we were hiking around Huang Shan (there is cell service), drying and fluffing our wet gear when we returned from a particularly wet hike, and most astounding of all resolving an incredibly stressful issue we had with an upcoming flight that had been canceled (they suggested and secured alternative means of transport to a second city and then arranged for a different flight with the airline directly). We must specifically give our thanks to Hotel Manager Ryan, who is young but clearly extremely talented and excels in his role. He not only oversaw and proactively sought to help us on every front but was responsible for resolving our flight emergency. He also clearly had directed staff to help us to their u**ost ability at all times, including having breakfast and dinner ready for and served to us at the times we requested. Ryan also personally met us and gave us a tour of the hotel and its history and design, as well as accompanied us to the art gallery and an evening tea tasting held in the gorgeous tea house on the grounds. He checked in with us every day and night and made sure everything was to our liking. Driver Wang Kai was our personal chauffer throughout the stay and was extremely courteous, professional, and attentive; he was always there to pick us up and see us off at multiple locations throughout our trip and not once were we ever allowed to wait. He even brought us hotel slippers and large down jackets to change into out of our soaking wet gear when picking us up at the end of a hike. When we said we did not think we would need some of the gear they offer their guests, we noticed he packed it in the car just in case we changed our minds and needed them later. I could literally go on and on but wanted to make sure I left room to appreciate how beautiful the hotel itself is and how much attention to detail has gone into its design and planning; at almost every turn we discovered something that added to the ease, enjoyment, and comfort of our stay. J. Mountain Hotel, thank you for one of the best experiences we have had in many, many years.

Exceptional service, hotel arranged a car to drop us off at our next hotel over an hour away. Would also highly recommend the tea tasting.

The hotel room very clean and spacious The staff also very nice and patient

這次我得認認真真地寫個評價了，因為這家酒店值得我付出。 來黃山之前對比了所有山上的酒店，感覺這家不錯，房間比較大，就選了。住了兩天的體驗非常棒，真心推薦大家來體驗一番。 酒店很新，去年才開張，配套設施都是最先進的，所有房間都是智能馬桶，包括公共衞生間也是。 酒店靠近景區，離玉屏索道下口很近，周邊🈶很多可以自行參觀的景點，我今天早上溜達了一下，完全不輸景區內的，小橋流水人家，非常舒適，適合度假旅遊。 我買的預售套餐，買好後直接訂單裏去預約入住日期。套餐不但價格很優惠，還包含了2人酒吧飲料，2人品茶一次，還有一次2人套餐的正餐。我們入住兩晚，第一天在湯口鎮吃的晚飯太普通了！進入酒店後正好一次晚餐一次中餐都在酒店吃的，非常不錯的套餐四菜一湯一點心，説是兩位大廚，一個粵菜師傅一個徽菜師傅，手藝不輸五星酒店吧！早餐不是自助，是每天有中西式供客户選擇，我們第一天選了中西兩種，第二天兩套中式，都非常豐盛，每頓都可以吃到撐！ 還有一個非常適合來黃山旅遊的點，酒店負責接送客人到黃山大巴站，每天也接送客户去景點，昨天是給我們配了登山杖，非常貼心。酒店有三台商務車接送客户，一輛奔馳，一輛頂配別克商務車和一輛普通別克。 酒店不大但是所有工作人員都培訓有素，熱情親切。讓客人有賓至如歸的感覺，非常喜歡！ 酒店旁邊還有一個美術館，展出各種黃山畫作，免費參觀

酒店接送站的服務可以從車站直達酒店門口，司機小夥子服務周到，總是能安全快捷的把我們送到。服務人員也是熱情親切，有回到家的感覺。酒店位置得天獨厚，離玉屏索道步行不遠，去後山遊覽也可以接送，前台還有登山杖和帽子可以借用，細節為客人考慮得十分周到。酒店藝術氛圍很好，藝術中心的琪花社可以品茶，還有畫展可以參觀。聽着瀑布山泉的溪水聲發會兒呆難得而愜意。贈送的雙人套餐和早餐量很大，也很美味。離店贈送的伴手禮也很喜歡，有機會再來還會選擇住在這裏！

1、地理位置極佳，距離玉屏索道3分鐘車程。就在半山腰。 2、尊貴享受接送服務，別克商務車直接到黃山管理委員會接送到酒店，省去在黃山排隊換乘大巴車上索道的費用和時間。第二天需要上任何一個索道，專車接送過去。還備好登山杖，根本不需要自己操心。 3、酒店設計和品味很好。濃濃的藝術氣息，裝修非常有格調，巧用香樟木。酒店自帶黃山藝術中心，上下2層，收藏名家及當代著名書畫畫家的書畫作品，妥妥的藝術薰陶。 4、酒店門前就是景點：人字瀑。風景如畫。 5、服務沒得説，早餐送餐到房間，晚餐4菜一湯加飲品和甜品。 6、琪花社是個寶藏茶室，小妹妹茶藝師泡茶介紹茶文化，裏面都是老闆的收藏品。高雅別緻，聽着水聲喝一口茶，哪怕多雨的黃山也別有一番風味，人也瞬間安靜。 7、房間送黃山毛尖、猴葵、祁眉，三種茶，愛喝茶的人士無需自帶茶，太貼心了。每天送水果和兩瓶蘇打水，牌子都是出名的巴黎水。洗漱用品：拉菲格幕。退房後還貼心的送上伴手禮，實在有心。 要爬黃山，訂它，訂它！説完了。爬完黃山下來，累得要癱下來。酒店專車接你回去，3分鐘車程。相對那些排隊換乘大巴車回去酒店的客人來説，這一刻真的太太太幸福了。

一般很少寫評價，主要是因為嫌麻煩和沒心情，但是這次的水松石酒店確實值得認真的評論一下！特別感謝酒店的熱情超值的服務！讓我這次疲憊不堪的黃山之旅得以放鬆修養！景區之間的免費接送車服務，讓我省去了很多麻煩。豐盛而又免費的晚餐，幽靜舒心的環境，超值熱情的服務，讓每一位客人都能有賓至如歸的温馨感覺！以後有機會還會再來的！

比較驚喜！是一家細節處都做的很nice的酒店！酒店裡擺放的香樟木透着淡淡的清香，酒店周邊環境不錯，位置在景區裏索道邊，汽車可以到，不像山上的酒店，需要步行一陣，這點對於帶娃來説比較友好，據説山下還有他們專用停車場方便自駕遊客人；管家汪玲和接送的司機小哥都很好，有求必應，酒店的茶室優雅別緻，茶藝師木希很專業。雖然上黃山遇到大雨，還是很開心能住的舒心。

環境：房間都正對天都峯 可以躺在床上看山景 聽瀑布聲 服務：服務也很好 從前台到接送的師傅 都很nice 設施：新裝修的房間 一切都很合理 晚餐味道也很對口味 值得下次再來 非常推薦！