Hotel di , Huangshan

First off, our fault, we didn't take note of the negative reviews of the service rendered in this hotel. It is a beautiful hotel, with amazing details and decorative accents. It is such a waste that the service standard is dismal. The lady at the reception was very dismissive when we checked in, after our long day of hiking. We managed to descend huangshan and reach the hotel about 6pm. She coldly informed us we have to have our dinner (before 8pm) and hotspring (before 9pm). We really scrambled and otherwise, you won't have food, and they would not allow us to use the hotspring voucher for the next day. Next, it might be a ”hotspring” hotel (throw away all preconceived thoughts of onsens), but u are only allowed one use a day, and it is only available from 3pm to 9pm. Next, apparently there is some transport restrictions for this hotel. So you can't just go out of the hotel to the town to eat and come back as there are specific timings u can go out or come into the hotel, via their transport team. You are basically holed in the hotel, which is fine for just one day, but not for longer stays. The food is acceptable, but they really meant it when they say it is a self-service buffet. The lady manager is especially surly. I don't think she was targeting us, she was equally dismissive to all (I guess that is some consolation) The staff delivered us 4 bottles of water while looking at his phone, no eye contact in any way (but this might just us being boomers by expecting some form of hospitality) The lady at the noodle station asked us to get our own soup bowl, while she continued with her douyin surfing.

Perfect stay at J.Mountain for family trip. Available in Trip.com. Our stay period in summer season (consider off peak?). Prior to stay, the staff are very prompt in helpful Q and A. Services are exceedingly good, excellent and accomodating. All staff are friendly, approachable, and careful to details. Sharing local culture and history, and place of interest. Outstanding concierge service. Our stay include Tea appreciation, sumptuous dinner (2 choices), and hearty breakfast (2 choices). We were given complimentary drinks at bar, and alternative dishes to met dietary requirement. Very useful that hotel provide Hotel-Train station transfer. service, and other short distance ride to Huangshan hiking entrance (saved a lot of time). Staff helped us booked our Cableway tickets which saved us time to queue for tickets and avoid buying wrong tickets. Very spacious open concept, clean and modern room and furnishings like king size bed, large Sofa, round Table TV. Balcony with lush tranquillity view of nature full of mountainous greenery and waterfall. Sound of nature (cicada) and fortunately room comes with good sound proofing sliding door. Bath tub, shower area, and WC with build in sensor and biget spray. Standard Amenities are provided. Electric source is China 2-pin 3-pin plug standard and USB. Hotel is located within the Huangshan park (?). Saving us time in getting clearance at Park security office as the Driver brought us through the security checks with ease. We felt like VIP. Hotel is a short drive away to nearest cableway (called ‘hot spring’ cableway etc.). Do bring rain coat as weather up in the mountain is unpredictable. It rained when we reached up at ‘Yuping’ cableway. Hotel staff offered us rain coat. We have a skilful driver to transport us safely form our Hotel-Train station transfer.

Staying at this hotel on Huangshan Mountain was an unforgettable experience. Located at an elevation of around 1800 meters above sea level, reaching the hotel was an adventure in itself. We took a cable car followed by a two-hour scenic hike through the breathtaking mountain trails. Huangshan is famous for its stunning landscapes, with jagged peaks, ancient pine trees, and a mystical sea of clouds—everything here feels like stepping into a traditional Chinese painting. The hotel’s facilities and service went beyond all our expectations. Despite its remote location, everything was thoughtfully arranged, and the staff worked tirelessly to ensure our comfort. The manager, (Miss. Song Shulin) ,in particular, was incredibly attentive, helping us with everything we needed. Their dedication made our stay truly special. Our room was on the fifth floor, and while there was no elevator, the stairs were not difficult to climb. The view from our room was absolutely worth it! From the window, we could see the mountains and dense forest stretching into the horizon, a sight that left us speechless. The room itself was cozy and well-equipped, with cold and hot water working perfectly, making our stay even more comfortable in the chilly weather. The temperature was around -1°C during our visit, but the natural beauty and serene atmosphere more than made up for the cold. Surrounded by pine trees and the crisp mountain air, the location felt like a peaceful retreat far from the bustling world. I cannot recommend this hotel enough to anyone planning a visit to Huangshan Mountain. It’s not just a place to stay but a once-in-a-lifetime experience that combines the magic of nature with warm, heartfelt hospitality. A must-visit!

Perfect stay in this amazing mountain. The hotel is well located. Staff is really available to make the stay comfortable. Hotel has all services you need, you forget that you are on the top of a mountain with no access by road. Good job to all people who carry all the stuff on their strong shoulders ! Room was clean, very confortable bed. On the morning the hotel organize a sunrise tour and you have a special jacket in your room as it is quite cold in the morning. The food is great with plenty of delicious choices. I highly recommend.

Kemudahan: Pengering kasut dan jaket bawah semuanya tersedia sangat dekat dengan kereta kabel. pergi terus ke hotel itu sangat menjimatkan tenaga kerja. Kebersihan: Sangat bersih, memandangkan semua peralatan tempat tidur dibersihkan secara manual dari atas ke bawah, saya rasa harganya berbaloi. Persekitaran: Ambil masa 15 minit untuk menuruni gunung untuk sampai ke ropeway Saya malas untuk mendaki gunung hari ini, jadi saya terus ke ropeway saya menaiki bas dan menaiki teksi Didi terus ke hotel di kaki gunung itu sangat mudah. Perkhidmatan: Barangan kecil itu agak bagus Seorang lelaki di kaunter penerimaan tetamu menambah WeChat apabila dia mendaftar masuk. Beberapa soalan yang saya tidak fikirkan di meja depan telah dijawab oleh seseorang di dalam bilik, yang sangat mudah. Adik lelaki saya juga akan berkongsi dengan saya cuaca, pemandangan indah di sekeliling saya, dan memberi saya cadangan mendaki. Hotel ini sangat dekat dengan mata air gunung Tiada bayaran untuk air mata air gunung, tetapi anda perlu mendidihnya untuk diminum. Beberapa orang yang mengembara bersama kami menyangka ini adalah hotel tercantik yang pernah kami lihat sejak muncul di Qianshan.

Everything about the hotel exceeded my expectations. From the quality of the hotel’s breakfast and location to the responsiveness of our assigned caretaker: 小河(XiaoHe). Upon arrival I added 小河’s WeChat and was shown - on a map - what I could expect to see given the length of our stay. I was even given information about the likelihood of a clear sunset/sunrise - and when my girlfriend needed it 小河 called the mountain clinic to purchase Pain killers! My favorite part of the hotel will have to be its location. It’s a 30 minute walk from YunGu cablecar, a 10 minute walk from a good sunset/sunrise spot!

This was my first visit to the famous Huangshan. My tour agent helped us book the entrance fee, cable car, and electric bus tickets. We needed to show our passports at every entry or boarding point, as the electronic tickets were linked to our passport numbers. The hotel we stayed at is a nice one, located right next to the Yuping cable car. However, be prepared to climb another 15 minutes to reach the hotel. We arrived early at 10 am, so our room was not available yet. We left our small backpacks at the hotel and trekked to the Bright Summit. Along the way, we saw monkeys and passed by the Baiyun Hotel. By the time we returned to Yupinglou Hotel, it was almost evening. The trek was scenic but very tiring, with many stairs. Our kind and helpful host, Yu Jian, from Yupinglou Hotel was in constant contact with us through WeChat and recommended places to visit. This hotel is closest to the Celestial Capital Peak, but I was too tired to climb it the next morning. I highly recommend climbing this peak and will do it if I have the chance to visit again. Overall, it’s a nice hotel to stay in. Don’t expect too many luxuries, as it’s located on top of a rugged mountain. Even the vegetables and food need to be carried by porters to the hotels, which is no easy task.

The must hotel to stay as their quality of service is the most sincere and warm. From pre-stay arrangement, meeting at enroute to the hotel, we are taken care of very well. The breakfast and dinner (recommeded by young dinning butler) is excellent and exquisite. The receptionists are really friendly and suggested a lot of great hiking routes. I will not disclose too much on the room but every details in HuaYing provided the guest plenty of surprises with blend of nature and mordern design. Amenities are complete. Lastly, the heart and soul in this hotel is the wonderful people running the hotel.

Hotel is at a convenient location where you can end your hike at for the day. Value for money as you get to view the sunset, star-gaze and see the sunrise all in one location! Receptionist Hu Shan was extremely helpful and even sent us messages on Weibo to alert us of the sunset/sunrise timings. 酒店的地点非常方便。上了山就能立刻休息。也能在酒店的台阶看日出日落，还能看银河!! 前台小姐胡珊也帮了我们不少- 在微博上给我们发消息让我们知道日出日落的时间。非常感谢！

I wanted to take a moment to express my sincere gratitude for the exceptional service I received during my recent stay at your hotel. From the moment I arrived, I was impressed by the warmth and professionalism of your staff. Every member of your team went above and beyond to ensure that my experience was nothing short of fabulous. Whether it was the seamless check-in process, the immaculate cleanliness of my room, or the prompt assistance whenever I needed anything, your dedication to excellence was evident in every detail. Furthermore, the amenities provided exceeded my expectations, and the ambiance of the hotel added to the overall enjoyment of my stay. Your attention to creating a comfortable and welcoming environment truly sets your establishment apart. Please extend my heartfelt thanks to everyone involved in making my stay unforgettable. I will undoubtedly recommend your hotel to friends and family and look forward to the opportunity to return in the future.