Hotel berhampiran La pava de la balsa, Huerta de Murcia

My wife and I recently returned from a long weekend at the Zenit in Murcia City. The hotel is certainly situated right in the heart of the city, with restaurants, museums and other places of interest all within easy walking distance. My wife has mobility issues following quite a bad long term ankle/leg injury, so it was good to see that the hotel had a machine to take wheelchairs up from the reception level floor. A chair was also placed in the shower for her to use. We stayed for three nights, and enjoyed the breakfasts: A range of options - English and continental - were provided, though the quality of the food did (in our opinion) change somewhat according to who was the chef/cook on duty. Staff were courteous and attentive on all occasions, whether they were based in reception or in the breakfast area. The chief drawback to the stay was the size of the rooms. - We stayed on the second floor in what was an extremely small, hot room where there was just enough room to squeeze between the bed and the wall. Nevertheless, all the usual facilities, along with a couple of minor surprises, were provided, including toothpaste, chocolate and minibar provisions (at a reasonable price) though there wasn't enough space between bed and bar for the minibar door to open properly! All in all, a satisfactory stay, with some drawbacks, in a very central Murcia City location.

Great location, yards from the cathedral and river. Hotel was light, airy and modern. There was a fridge safe and desk in the room and bottled water provided. For us we would have liked tea and coffee making facilities in the room although there was a coffee making machine outside the breakfast room with takeaway cups. There was a gym and tv room too. Good breakfast. All in all, a very pleasant stay and would recommend for a central hotel on a visit to Murcia.

Room: gap under door and thin door so you hear conversations in the hall when you’re trying to sleep. Windows old. No in-room safe. Bed sheets clean. Bathroom clean. Stand out point was very helpful front desk. The hotel has parking a two minute walk away. Very central property. The restaurant and tapas bar next door (also Rincon Pépé) is excellent

Great hotel very central with car parking . Excellent staff especially Antonio very helpful and indeed bar staff . Reasonably priced including bar food. Not a high rise hotel and in a great location. Cleaning staff excellent with room serviced to perfection.

Hotel bueno para pasar una o dos noches. Nosotros hemos estado en dos ocasiones, para hacer una noche de paso. Tengo que decir que esta última vez, lo he visto más descuidado,sobretodo las zonas comunes, pasillos, ascensores, escaleras, todo muy sucio. Por suerte tanto la habitación, como la cafetería estaban limpias.

Estuve el pasado viernes día 13/10/2023, y reservé una suite. Indicar que el baño está casi tan grande como la habitación, con su bañera de hidromasaje que no use, pero que tenia. La cama era de las dimensiones indicadas, pero el olor de la habitación, era insufrible. Cuando llegue, las ventanas estaban abiertas de par en par, luego eran conscientes de ello. Baje a recepción y lo indique ( la chica exquisita) y me dijeron que enviarían al servicio, ya que yo salía hacer unas gestiones. Cuando llegue, el olor igual y las ventanas de par en par. Habitación 523. Una pena que lo que podía hacer estado bien, suponga un no volveré, por si acaso. El tema del olor en las habitaciones, posiblemente de la ventilación debe corregirse, dada la mala imagen que te llevas. El parking, para coches muy pequeños y fuera del hotel. Avise de que el vehículo era grande y el chico que me acompañó quería que lo dejara en una plaza que no entraba. Lo pude acomodar en otra, con muchísima dificultad. Y cuando fui a salir, pues no podía, dado que habías vehículos que me impedían salir. Un poco de cuidado con estos detalles también vendría bien

La experiencia y estancia aquí ha sido muy buena, era la segunda vez que venía aquí con mi pareja y esta vez ha sido mejor que la anterior. La nevera de la habitación funcionaba correctamente, la localización del hotel está perfecta, tiene muchos supermercados cerca y también restaurantes de comida rápida. En cuanto a la limpieza, la habitación seguía oliendo a tabaco a pesar de que era una habitación para no fumadores, igual que la primera vez que estuve aquí. El secador tienes que estar pulsando un botón todo el rato y al final se te cansan los dedos, y al menos en nuestra última habitación no había enchufe en el cuarto de baño, por lo que no pude plancharme el pelo frente al espejo. Por lo demás, el trato fue muy bueno y la cama muy grande y cómoda.

To say that this hotel was disappointing is an understatement. We arrived at around 10:45 pm on June 5th. When we arrived, we asked if there were any places open to eat. They informed us that their restaurant closed in 15 minutes, so they couldn’t help us. We asked if they could recommend someplace to which they responded that we could walk 20 minutes “that way” and maybe something would be open. No offer of calling a taxi, nothing. We were underwhelmed with the staff already, but when the elevator door opened, we were hit with a smell that I can only describe as dirty gym socks. Then we opened our room. The ever present odor remained, but we were greeted with a whole new set of issues. It was hot, and there was no way to regulate the air. There was a poorly patched hole on the wall inside the door with some brown substance smeared/dripped down the wall. The curtain was shredded as if a cat had been hanging from it. There were broken tiles in the bathroom. The toilet seat was broken (when you sat on it, it slid to the right). One tile was so loose next to the bathroom door that my husband almost lost his balance. Mirrors were dirty. There were lipstick prints on the windows. One of the most disturbing things was that when I picked up the hairdryer, it was sticky. So gross. So, the next morning, we got up to get breakfast only to find out there was no breakfast menu. Also, no lunch menu. So, we did have a tea and a croissant while we watched the kids at the daycare that functions outside of the hotel interact. That was the best part of the experience. During breakfast, we booked another hotel in town. We left for the day. We stopped by and checked into our new hotel which is lovely. We returned to Sercotel to retrieve our bags and check out. So, we paid for four nights in advance. We stayed one; that’s how bad this place is. Also, to add insult to insult, when we checked out, they tried to charge us $44. I told them that we paid in full in advance. The clerk suggested that maybe we had dinner!!!!! NOPE!!! In the end, they couldn’t explain the $44 charge and told us we didn’t have to pay it. Gee. Thanks for not charging us money that we didn’t owe you. Do yourself a favor. Never. Ever. Book. Here.

Staff and service excellent, room was very clean, very happy with the food available and the price, as well as the fact that there is on-site parking. The only negative was the beds - mattresses were too hard and pillows too deep for me. Didn't sleep very well.