Hotel berhampiran Plaza de España, Huerta de Murcia

Staff and service excellent, room was very clean, very happy with the food available and the price, as well as the fact that there is on-site parking. The only negative was the beds - mattresses were too hard and pillows too deep for me. Didn't sleep very well.

To say that this hotel was disappointing is an understatement. We arrived at around 10:45 pm on June 5th. When we arrived, we asked if there were any places open to eat. They informed us that their restaurant closed in 15 minutes, so they couldn’t help us. We asked if they could recommend someplace to which they responded that we could walk 20 minutes “that way” and maybe something would be open. No offer of calling a taxi, nothing. We were underwhelmed with the staff already, but when the elevator door opened, we were hit with a smell that I can only describe as dirty gym socks. Then we opened our room. The ever present odor remained, but we were greeted with a whole new set of issues. It was hot, and there was no way to regulate the air. There was a poorly patched hole on the wall inside the door with some brown substance smeared/dripped down the wall. The curtain was shredded as if a cat had been hanging from it. There were broken tiles in the bathroom. The toilet seat was broken (when you sat on it, it slid to the right). One tile was so loose next to the bathroom door that my husband almost lost his balance. Mirrors were dirty. There were lipstick prints on the windows. One of the most disturbing things was that when I picked up the hairdryer, it was sticky. So gross. So, the next morning, we got up to get breakfast only to find out there was no breakfast menu. Also, no lunch menu. So, we did have a tea and a croissant while we watched the kids at the daycare that functions outside of the hotel interact. That was the best part of the experience. During breakfast, we booked another hotel in town. We left for the day. We stopped by and checked into our new hotel which is lovely. We returned to Sercotel to retrieve our bags and check out. So, we paid for four nights in advance. We stayed one; that’s how bad this place is. Also, to add insult to insult, when we checked out, they tried to charge us $44. I told them that we paid in full in advance. The clerk suggested that maybe we had dinner!!!!! NOPE!!! In the end, they couldn’t explain the $44 charge and told us we didn’t have to pay it. Gee. Thanks for not charging us money that we didn’t owe you. Do yourself a favor. Never. Ever. Book. Here.

Estuve el pasado viernes día 13/10/2023, y reservé una suite. Indicar que el baño está casi tan grande como la habitación, con su bañera de hidromasaje que no use, pero que tenia. La cama era de las dimensiones indicadas, pero el olor de la habitación, era insufrible. Cuando llegue, las ventanas estaban abiertas de par en par, luego eran conscientes de ello. Baje a recepción y lo indique ( la chica exquisita) y me dijeron que enviarían al servicio, ya que yo salía hacer unas gestiones. Cuando llegue, el olor igual y las ventanas de par en par. Habitación 523. Una pena que lo que podía hacer estado bien, suponga un no volveré, por si acaso. El tema del olor en las habitaciones, posiblemente de la ventilación debe corregirse, dada la mala imagen que te llevas. El parking, para coches muy pequeños y fuera del hotel. Avise de que el vehículo era grande y el chico que me acompañó quería que lo dejara en una plaza que no entraba. Lo pude acomodar en otra, con muchísima dificultad. Y cuando fui a salir, pues no podía, dado que habías vehículos que me impedían salir. Un poco de cuidado con estos detalles también vendría bien

Room: gap under door and thin door so you hear conversations in the hall when you’re trying to sleep. Windows old. No in-room safe. Bed sheets clean. Bathroom clean. Stand out point was very helpful front desk. The hotel has parking a two minute walk away. Very central property. The restaurant and tapas bar next door (also Rincon Pépé) is excellent

Faktanya ialah mereka telah banyak bekerjasama dengan kami. Sekiranya benar bahawa kami menemui beberapa butiran yang tidak penting pada awalnya, kerana ketidakselesaan yang disebabkan oleh anda, mereka tidak memberikan sebotol cava kepada mereka, tetapi mereka sendiri memberikannya. Banyak perincian. Kemudahan bilik lengkap dan terperinci. Harus dikatakan bahawa hanya perincian bilik mandi yang membuat kita jatuh cinta.

La experiencia y estancia aquí ha sido muy buena, era la segunda vez que venía aquí con mi pareja y esta vez ha sido mejor que la anterior. La nevera de la habitación funcionaba correctamente, la localización del hotel está perfecta, tiene muchos supermercados cerca y también restaurantes de comida rápida. En cuanto a la limpieza, la habitación seguía oliendo a tabaco a pesar de que era una habitación para no fumadores, igual que la primera vez que estuve aquí. El secador tienes que estar pulsando un botón todo el rato y al final se te cansan los dedos, y al menos en nuestra última habitación no había enchufe en el cuarto de baño, por lo que no pude plancharme el pelo frente al espejo. Por lo demás, el trato fue muy bueno y la cama muy grande y cómoda.

My first impression of the hotel was its staff. Very nice and helpful. We booked a room where parking was included and without breakfast, so the rating of the hotel and its area is without the breakfast part. The room was very large and faced the street, blackout curtains which was a big plus. The rooms are not soundproof and you will hear cars playing bassmusic when they stop for the red sign and doors banging in the corridor. There was a fridge in the room and AC at no extra cost. Security box probably cost money, we didn't use it. The area in which the hotel is located is on a car street so not many shops so the nearby area is okey and there is a large Mercadona is very close. It took about 30 minutes to walk to the center. An ok walk during the day but I wouldn't recommend it in the evening. There is a very run down residential area that you pass, that wouldn't feel safe in the evening. Even during the day, we noticed some strange people who stood out, so we took the car to the city in the evening. There are several 4 stars hotel in the area and they cant help the bad neighboorhood and this is so strange because you can go through an area and first it feels safe, then no and then yes. Its just this 5-10 minutes walk through the residentas area that didnt feel safe so avoid if possible that area.

The hotel is perfectly location to explore and enjoy Murcia. The rooms were spacious and very good value for money (room 512). The staff were extremely welcoming and helpful, nothing was too much trouble despite our lack of Spanish.

El hotel está en el corazón de murcia. Las instalaciones son muy buenas él área de la piscina es genial con su bar y luego por la noche el bar funciona hasta la madrugada. El trato de los camareros del área de la piscina son muy simpáticos y amable y las habitaciones muy confortables