Hotel berhampiran Haila'er Railway Station, Hulunbuir

We checked into the hotel fairly late, around 8–9 PM, and were pleasantly surprised when the receptionist informed us that we had been upgraded to a higher room category—something we truly appreciated. However, upon entering the room, we were immediately hit by a strong cigarette smell, which was disappointing given that this is a non-smoking room. We informed the front desk and requested a room change, but our request was flatly denied with the explanation that the hotel was fully booked. We couldn't help but feel that this particular room had likely been complained about by previous guests and, with no other options available due to our late arrival, it was passed off to us under the guise of an ”upgrade.” To their credit, the receptionist did offer to send a housekeeping staff member to address the issue. Shortly after, a lovely housekeeper named Zhang Li Jie arrived. She was incredibly kind and proactive—wiping down furniture and mopping the floors in an effort to remove the odour. While the cigarette smell still lingered slightly the next day, her efforts made a big difference. Speaking with her during the process was a highlight of our stay—her warmth and professionalism truly turned a negative experience into something more bearable. If not for her, our entire impression of the stay might have been ruined from the start. On a more positive note, breakfast was delicious, and overall, it was still a decent stay—though we did joke that our lungs took a bit of a hit sleeping in that room.

I traveled alone with my 3 year old daughter and we had a fantastic stay! The owner was very kind to upgrade us to the largest king size bed room which was very spacious for my kid to run around. Unfortunately she didn’t realize we booked 2 nights and made us move the second night but still gave us an upgraded room! She made up for it by helping me move and watch my child while I settled into the second room. She and the restaurant chef were so kind with allowing us to eat a late breakfast because my child was too tired and could not wake up in time before breakfast ended. The chef made us a delicious fried rice with some tomato/eggs and hot Mongolian milk te which was the best meal we’ve had in Inner Mongolia because we are tired of eating lamb. Everyone treated us so well and loved my outgoing daughter. We sang karaoke at night and my daughter sat on the swings and ran around in the courtyard playing. I loved that the light to the AC turns off when the room lights turn off but the AC is still working. It makes sleep so much better to not have a light shining on you. The rooms are very new and there’s lots of cabinet space. Parking is available. Bottled water, slippers, shampoos/body wash are all provided. We also got free tickets to the grassland which we unfortunately could not make it to but appreciated. Thank you to the owner and the staff for making our stay so comfortable! We will definitely come back and stay again!

We stayed 2 nights. The host was super nice. Room was big and very clean. Location is very central and convenient. Bed and pillows were very comfortable. The shower was the best one that I have ever taken. Highly recommend this hotel. 我们在这里住了两晚，很舒服，房间很大，很干净。它的位置也不错，离步行街很近。老板人很好，热情。 它的淋浴超级好，水压大。洗澡很痛快。是我旅游洗过最舒服的淋浴，没有之一。

The Royal Maple Hotel in Hailar, Hulunbuir was more than I even expected. First of all, the hotel provided an airport pick-up and drop off service which was smooth and convenient. The driver even spoke English and was very polite, helped me with luggage and everything. I was solo traveling and had some health problems, but the stay was very comfortable thanks to the hotel front desk service. Amila, a mongolian receptionist specially helped me with everything because I do not speak Chinese. All of the staff are so friendly, including the breakfast lady, always smiling and tending to guests that left me a warm impression. Also the breakfast quality was very good in addition to the soft french jazz creating a relaxing atmosphere. The room was clean and they cleaned it everyday, replacing waters and other daily necessities. They even changed my sheets upon request. I felt like home in this hotel and had an unforgettable stay thanks to the lovely people working there. Given the price and location, this place is highly recommended.

酒店位置就在最中心的廣場旁邊。房間在二樓，沒有電梯，老闆幫忙拎行李了。房間挺大的，算是個套房吧，大房間有兩張床、小房間有一張床，床都還不算小。房間空間蠻大的，放行李箱都很方便。可以提供一次性的毛巾，這點很不錯。唯一的問題是花灑的位置，固定花灑的那個託是不能調角度的，一打開水，噴出來的水是直直對着牆的，身高不足1米9的話都沾不到水，衹能把花灑拿下來手持，着實不太方便。退房的時候老闆娘還送了兩個麪包，謝謝啦！

As an american traveling through Inner Mongolia with my chinese partner and her mom, this was my first time staying in a traditional yurt and honestly it ended up being one of the most memorable parts of our trip and my first ever trip to China! The power went out on our first night because of an annual power inspection and it lasted longer than expected. After a long day of traveling i was definitely disappointed because i had been looking forward to taking a shower and relaxing for the night. Even though the outage was completely outside the hosts' control, they did everything they could to make us comfortable! They brought us lights, checked on us several times and kept us updated on the situation via WeChat. By the end of the trip, what stood out to me wasnt the outage itself, but how hard everyone there worked to take care of us. They went above and beyond to make up for the power outage inconvenience. They treated us to horseback riding, paid for lunch and paid for afternoon tea which we greatly appreciated. By the next day i wasnt even thinking about the outage anymore because we were having such a great time. Their kindness turned what could have been a frustrating start into a really great experience. It's easy to provide good service when everything goes according to plan but it's much harder when something goes wrong and in this situation, the hosts exceeded our expectations. Everyone was incredibly kind, welcoming and attentive. Whenever we were eating, they were always nearby in case we needed anything and they consistently made us feel taken care of throughout our stay. One of my favorite memories was feeding the young sheep! It seems like a simple activity but as someone who has never had any opportunity to experience life on the grasslands, it was an experience I'll always cherish. I loved being able to experience the beautiful scenery and slower pace of life out here. There is also a scenic spot just a couple miles down the road with a hill you can walk up for free if you are staying at the yurts as a guest. The view from the top is absolutely incredible with endless grasslands in every direction. While staying here and driving through the area, we saw hundreds if not thousands of horses, cows and sheep across the landscape which made the whole experience feel even more special!! Also, the fried beef meal was so good I had to order it twice. And the snacks with the afternoon tea were also yummy. They provide all the toiletries you need as well as several bottles of water daily. There is both air condition and heat which helped during this time of year as the room would get very hot during the day and cold at night. The way the yurts light up at night is beautiful. Thank you so much for your hospitality and for sharing this beautiful part of Inner Mongolia with us. I'm definitely not one to leave reviews but this stay was worth taking the time to write one. We left with great memories and i would gladly stay here again! highly recommended!

The hotel was difficult to find and it was horrible to find parking. You also have to first take an elevator to the 3rd floor then walk to another elevator to take it to your floor (we were on the 4th floor). The corridors were dark and scary with lots of construction going on. It also smelt like smoke everywhere. One of the two elevators was out of service. Maybe they are new but there’s just too much construction going on and it’s too dark. Too much walking and changing elevator was inconvenient. Breakfast ended at 9am and we arrived at 8:45am and they were already cleaning up. Not much variety. Everything was spicy. The milk smelt so bad…like it came straight from the farm. I almost threw up. THEY ONLY PROVIDE DISPOSABLE TOWELS. I hate disposable towels - you can’t dry off like that. I asked for an extra one and while we went out for dinner the staff entered our room without our consent to check if we already had towels. Where is the privacy?!? There are bugs everywhere. The laundry room only has one washer and one dryer. Extremely inconvenient as there are so many rooms and everyone wanted to do laundry. I waited till midnight to be able to do my laundry and yet my clothes weren’t even dry because I was too tired to wait any longer. The front desk staff weren’t that friendly upon arrival but were very nice when we checked out. Helped watch my child while I put luggage in my car as it wasn’t convenient to take her with me in the rain. They provide free entry to this park in Heishantouzhen but the place isn’t actually that fun. The staff there are rude and unfriendly. The animals looked dirty and sad. I don’t think I will stay at this hotel again unfortunately next time until they clean up the construction and not use disposable towels again. It’s not environmentally friendly.

住到真正的蒙古包啦！房間床品很好，營地環境也很不錯，夕陽絕美！前台小哥和攝影師超帥，答應我，一定要去看看他們好嗎🤩🥳🤠

1. 整體體驗很棒，房間乾淨整潔，位置便利，服務熱情，性價比高，下次還會選擇。 2. 環境安靜舒適，衞生到位，設施齊全，入住體驗滿意，推薦入住。 3. 地理位置優越，出行方便，前台辦理入住很快，房間採光很好，住着舒心。

The receptionist lady at the hotel was very friendly, kind, and welcoming. The hotel is located in a very convenient area in the city center, which was a great advantage. However, the cleanliness of the bathroom was not satisfactory. The hotel did not provide enough bottled drinking water according to the number of guests staying in the room. I believe it is important to provide clean bottled water based on the number of guests and beds in the room. This does not cost much for the hotel, but for tired travelers who have been on a long journey, it is a small but valuable comfort. There were also no porcelain cups available for drinking tea in the room. In addition, some foreign guests were talking loudly, coming in and out of the hotel, and making a lot of noise until around 2 a.m. This made our stay uncomfortable and disturbed our rest. We had traveled a long distance and were extremely tired, so we decided to overlook these issues and requested to extend our stay for one more night at the same hotel to get some rest. However, the hotel increased the room price, which was disappointing. Furthermore, although the agreed check-out time was 2:00 p.m., we were asked to leave after 12:30 p.m. As a result, we could not finish our lunch and had to check out at around 1:30 p.m. We hope the hotel can pay more attention to respecting the agreed check-out time and providing better service for guests in the future. I sincerely hope the hotel management will pay more attention to these issues and work on improving the quality of service for future guests. Wishing your hotel continued success.